Customer-focused professional with expertise in communication and problem solving, driving satisfaction and loyalty. Collaborative team member, adaptable to evolving needs, dedicated to delivering results through efficient and empathetic service.
Work History
Dishwasher
1 Year 2 Months
Rise & Dine Eatery | 06.2018 - 08.2019
Ensured compliance with health regulations by maintaining a clean and organized workspace consistently.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Kept kitchen areas neat and clean by removing trash and organizing supplies.
Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Server
3 Months
Scoops Ahoy | 05.2019 - 08.2019
Worked with POS system to place orders, manage bills, and handle complimentary items.
Greeted incoming customers and provided reliable, friendly customer service.
Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
Part-Time Cook
1 Year 10 Months
Parkview Pizza | 08.2020 - 06.2022
Trained new staff on food preparation techniques, fostering a collaborative team environment.
Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Managed inventory monitoring and order coordination to maintain optimal stock levels.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Server
5 Years 1 Month
BOCA Brunch | 08.2021 - Current
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bussed and reset tables to keep dining room and work areas clean.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Take-Out Server
2 Years 1 Month
Mezes Restaurant | 07.2023 - 08.2025
Managed take-out orders and ensured timely preparation for customers.
Conducted training sessions for new employees to ensure compliance with safety procedures.
Addressed customer inquiries and escalated issues.
Managed take-out orders and ensured timely preparation to meet customer expectations.
Trained new staff on menu offerings and best practices for handling take-out orders to enhance service quality.
Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
Server/Bartender
10 Months
Geo Pizza | 10.2024 - 08.2025
Maintained impeccably clean, attractive and well-stocked bar area.
Trained new staff on menu knowledge and service protocols, raising team's overall performance.
Handled cash transactions accurately, contributing to balanced daily financial reports.
Contributed to inventory management by monitoring stock levels.
Prepared garnishes by evenly slicing and pitting fruits.
Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma
East York Collegiate Institute | Toronto, ON | 06-2023
Skills
Sanitation compliance
Quality assurance
Order management
Inventory control
Supply restocking
Employee onboarding and training
Team coordination
Customer service
Time management
Uniform maintenance
Languages
English
Native or Bilingual
Certification
Smart Serve Ontario Training - 2026-09-01 - 2031-08-30