Evangeline Gimena
Fort McMurray,AB
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company or organization success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact the organization's success. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Highly knowledgeable of Fort McMurray's Streets, Landmarks and Facilities. Reliable Route Mapping capabilities - manually and application/software program facilitated. Experienced at dispatching and scheduling delivery drivers and employees, and finding replacements as necessary.
Overview
23
23
years of professional experience
Work History
Business Owner
The Personal Florist
05.2009 - Current
- Started Business from home and developed it to a Retail Storefront.
- Managed front and back operations, and planned future retail operations.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Dispatched Delivery Drivers for Fort McMurray Delivery Routes
- Interacted well with customers to build connections and nurture relationships.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Work during busiest days and seasons, night shifts, and holidays.
Art Instructor
Municipality Of Metropolitan Toronto (1953-1997)
06.2000 - 05.2007
- Facilitated group sessions and provided one-on-one support.
- Developed lesson plans surrounding various types of art, history and culture.
- Prepared and gathered materials for detailed lesson plans.
- Planned and executed activities to promote skill and talent development.
- Evaluated and graded students' class work, performances, projects, assignments and papers.
Education
Bachelor of Science - Botany Major; Fine Arts Major; Biology Minor
University of Toronto
Toronto, ON06.2007
Skills
- Business Administration
- Staff Management
- Scheduling and Dispatching
- Task Delegation
- Training and Development
- Coaching and Mentoring
- Employee Motivation and Performance Improvement
- New Business Development
- Operations Start-Up
- Purchasing, Sales and Planning
- Process Improvement
- Operations Management
- Customer Relations
- Issue Resolution
- Incident Response
Languages
English
Full Professional
Hobbies and Interests
Avid reader and artist/painter, thoroughly enjoy playing board games, word games, badminton and volleyball.
Timeline
Business Owner
The Personal Florist
05.2009 - Current
Art Instructor
Municipality Of Metropolitan Toronto (1953-1997)
06.2000 - 05.2007
Bachelor of Science - Botany Major; Fine Arts Major; Biology Minor
University of Toronto
Similar Profiles
Michele McGrailMichele McGrail
Shop Owner at Silver Tulip FloristShop Owner at Silver Tulip Florist
Ruby BissettRuby Bissett
Junior Florist at Redcliffe City FloristJunior Florist at Redcliffe City Florist
Jennifer HernandezJennifer Hernandez
Small Buissness Owner at FloristSmall Buissness Owner at Florist