Evangelina Maya Maturino
Oceanside
Summary
Successful result-focused Universal Service Representative with a proven track record of exceeding all established benchmarks while maintaining exceptional service levels. An innovative and dynamic USR looked to as a leader amongst her peers for her ability to
communicate organizational vision and for consistently looking to implement new best practices to cultivate confident
employees able to attain set standards
Overview
8
8
years of professional experience
Work History
Universal Service Representative
Frontwave Credit Union
Oceanside, CA
08.2021 - Current
- Assisted members with account inquiries and transactions, ensuring accurate and timely service delivery.
- Collaborated with team to streamline processes, improving efficiency in service operations.
- Opens new memberships, all ownerships.Adds/removes joint owners on existing memberships.
- Originate and fund unsecured loans (credit card and personal loans/lines). Communicates loan decisions.
- Actively cross-sells additional products and services to meet member needs.
Lead Server
Chili's Bar and Grill
Pensacola, FL
08.2018 - 06.2021
- Led team of servers to ensure exceptional customer service and dining experience.
- Trained new staff on menu knowledge, service protocols, and company standards.
- Coordinated with kitchen staff to streamline food delivery processes and enhance efficiency.
- Implemented upselling techniques that increased average table sales through effective communication.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
Education
High School Diploma -
Oceanside High School
Oceanside, CASkills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Active listening
- Collaborative team player
Timeline
Universal Service Representative
Frontwave Credit Union
08.2021 - Current
Lead Server
Chili's Bar and Grill
08.2018 - 06.2021
High School Diploma -
Oceanside High School