Evangelina Leon
Panorama City
Summary
Dynamic Shipping Manager with proven expertise at Old Master Products, enhancing customer satisfaction through prompt issue resolution and meticulous quality control. Skilled in warehouse operations and team leadership, I effectively streamlined shipping processes, reducing order errors and optimizing cost-effective routes. Proficient in invoicing and Microsoft Excel, I excel in interactive communication.
Overview
24
24
years of professional experience
Work History
Shipping Manager
Old Master Products
08.2022 - Current
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Determined most cost-effective procedures and routes for shipments.
City Carrier Assistant
USPS
08.2021 - 04.2022
- Efficiently managed time and resources to ensure timely completion of route assignments while meeting delivery standards.
- Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
- Provided exceptional customer service by assisting customers with questions about postage rates, mailing regulations, and package guidelines.
- Minimized delays in service during challenging situations like inclement weather, by maintaining open communication with supervisors and team members.
Assistant Store Manager
Vallarta Supermarket
05.2001 - 08.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
GED -
Albert Einstein Continuation School
North Hills, CA09-2021
Skills
- Team leadership
- Verbal and written communication
- Interactive communication skills
- Warehouse operations
- Microsoft Excel
- Invoicing
- Data entry
Languages
Spanish
Native or Bilingual
Timeline
Shipping Manager
Old Master Products
08.2022 - Current
City Carrier Assistant
USPS
08.2021 - 04.2022
Assistant Store Manager
Vallarta Supermarket
05.2001 - 08.2021
GED -
Albert Einstein Continuation School
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