Evangelin Fernando
London
Summary
Dedicated and results-oriented customer service and sales experience professional with 20+ years of experience in providing exceptional support and assistance. Excellent written and oral communication skills and possess a strong passion for excellence. Proven track record in resolving customer inquiries, addressing concerns, and ensuring high levels of satisfaction, my strengths are active listening, a lot of empathy when dealing with elderly donors or agents, being extremely patient, and problem-solving skills. Always kept myself on top with my product knowledge and easily adaptable to change.
Overview
10
10
years of professional experience
Work History
Fundraising Coach/Monitor
Keys Marketing Group
06.2021 - Current
- Coaching, Monitoring, and motivating agents daily to help them excel in communication with the donors and be successful with fundraising
- Prepared Summaries for all the different clients with the daily output results
- Prepared daily, weekly, and monthly reports to Clients.
Fundraising Agent
Keys Marketing Group
08.2020 - 06.2021
- Fundraised for groups like Doctors Without Borders, Amnesty International, Sick Kids, the University of Ottawa, Georgia Strait Alliance, The Salvation Army, and Alzheimer's
- Fundraising for all the above groups
- Maintain customer accounts and record account information
- Oversee customer financial accounts and process customer adjustments
- Make product recommendations or services to customers based on their needs and preferences.
Senior Accounts Executive
Elavon, Inc.
03.2014 - 11.2017
- Responsible for selling Elavon Canada’s Point-Of-Sale solutions to companies needing credit and debit card processing by establishing contact and developing relationships with prospects
- Acquire new business by identifying prospects through cold calling and by performing cost analysis to display our company’s benefits over our competitors
- Maintain relationships with clients by providing support, information, and guidance to provide the best solution for our clients
- Update client information and track the progression of each lead inside of Salesforce CRM
- Maintain professional and technical knowledge by completing mandatory company training modules consistently.
Education
BBA - Advanced Business Administration
Association of Business Executives
London, UKSkills
- Salesforce CRM
- Microsoft PowerPoint
- Staff Training
- Computer Proficiency
- Call center experience
- Sales expertise
- Microsoft Excel
- Customer Service
- B2B Sales
Languages
Tamil
Professional Working
Timeline
Fundraising Coach/Monitor
Keys Marketing Group
06.2021 - Current
Fundraising Agent
Keys Marketing Group
08.2020 - 06.2021
Senior Accounts Executive
Elavon, Inc.
03.2014 - 11.2017
BBA - Advanced Business Administration
Association of Business Executives
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