Evangelica Montoya
Stony Plain,AB
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
17
17
years of professional experience
Work History
Administrative Officer
Handi-Can/ Pit Stop Portables
Spruce Grove, Alberta
04.2024 - 02.2025
- Monitored email accounts regularly and responded appropriately within established timeframes.
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Answered incoming calls promptly and professionally; provided callers with accurate information or directed them to appropriate departments and personnel when necessary.
- Generated new sales leads from inbound inquiries.
Third Key Holder
Ardene Holdings Inc
Spruce Grove, Alberta
08.2022 - 02.2024
- Conducted regular audits of sales floor displays to ensure compliance with visual merchandising standards.
- Directed and supervised staff performance.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Counted and balanced registers.
- Partnered with store leadership team to learn and understand management processes and reports.
- Mentored newly hired staff in upselling techniques to improve sales.
- Trained new employees on company policies, procedures, and processes.
- Displayed leadership qualities by motivating staff members to achieve their goals and objectives.
- Traveled between branches in Alberta to support sales floor operations and maintain store organization.
Census Enumerator
Statistics Canada
Edmonton, Alberta
03.2022 - 08.2022
- Compiled statistical data from completed survey forms into a database system for analysis purposes.
- Communicated effectively with co-workers and supervisors regarding any issues or concerns that arose during fieldwork assignments.
- Conducted door-to-door surveys to collect data from households and individuals.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
- Compiled, recorded and coded information derived from specified forms into predefined databases.
- Organized, managed and tracked survey responses in an efficient manner.
- Explained the purpose and importance of participating in the census program to respondents.
- Assisted people in filling out surveys and explained items on survey forms.
- Collaborated with team members to ensure that all areas were properly surveyed during enumeration period.
- Ensured that confidential information was kept secure at all times during enumeration process.
- Identified land parcels for future enumerators.
Sales Supervisor
Telus Mobility
Stony Plain, Alberta
09.2007 - 10.2020
- Assisted professionals by listening in on customer calls and suggesting techniques to close sales.
- Mentored newly hired employees by explaining tactics for building sales pipelines.
- Promoted key products and features to customers to generate interest and drive revenue growth.
- Coached staff on strategies to enhance performance and improve customer relations.
- Processed cash, credit and check transactions with POS system and cash register.
- Attended trade shows, conferences, and other events as a representative of the company's brand.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Education
High School Diploma -
Memorial Composite High School
Edmonton, ABLibrary And Information Science
Macewan University
Edmonton, NoneSkills
- Attention to detail
- Effective communication
- Strong problem solver
- Multitasking and prioritization
- Recordkeeping and bookkeeping
- Professional and mature
- Patient and understanding
- Enthusiastic and optimistic
Affiliations
- book and parchment enthusiast
- writing, poetry, philosophy
- love the outdoors
- self proclaimed chef
- local olunteer for community events
References
References available upon request.
Timeline
Administrative Officer
Handi-Can/ Pit Stop Portables
04.2024 - 02.2025
Third Key Holder
Ardene Holdings Inc
08.2022 - 02.2024
Census Enumerator
Statistics Canada
03.2022 - 08.2022
Sales Supervisor
Telus Mobility
09.2007 - 10.2020
High School Diploma -
Memorial Composite High School
Library And Information Science
Macewan University
Similar Profiles
Adam LittenAdam Litten
Restaurant Owner at The Pit Stop Pizza and GrillRestaurant Owner at The Pit Stop Pizza and Grill
Kalush ChandKalush Chand
Volunteer Mechanic at Pit Stop NewmarketVolunteer Mechanic at Pit Stop Newmarket
Sarah TiewaterSarah Tiewater
Receptionist at East Helena Pit StopReceptionist at East Helena Pit Stop