Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evangelica Montoya

Alberta Beach,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

19
19
years of professional experience

Work History

3rd Key MOD

Ardene
07.2022 - 03.2024
  • Improved store efficiency by conducting regular inventory checks and restocking merchandise as needed.
  • Enhanced customer satisfaction by providing excellent service and promptly addressing any concerns or inquiries.
  • Assisted in driving sales growth through consistently meeting and exceeding individual sales targets.
  • Maintained a clean, organized, and visually appealing store environment to attract customers and facilitate smooth operations.
  • Collaborated with fellow team members to achieve store goals while fostering a positive and productive work atmosphere.
  • Supported management with daily tasks such as opening/closing the store, cash handling, and staff zoning/tasking for the day.
  • Assisted other locations in different cities with targets and store remodeling or new store set ups, when time was limited.
  • Mentored new sales associates to contribute to store's positive culture.

Census Enumerator

Statistics Canada
05.2022 - 08.2022
  • Improved data accuracy by diligently collecting and recording census information from households.
  • Enhanced community participation in the census by conducting door-to-door visits and providing clear explanations of the process.
  • Maintained strict confidentiality with sensitive personal information, ensuring compliance with federal regulations.
  • Collaborated effectively with a diverse team of enumerators to complete assigned tasks efficiently and accurately.
  • Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
  • Efficiently organized collected data, facilitating timely submission to supervisors for review and analysis.

Sales Associate

Telus
07.2005 - 05.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Listened to customer needs and desires to identify and recommend optimal products.

Overnight Stocker

Fairmont Banff Springs
06.2006 - 03.2007
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Stocked shelves, racks and salad bar with new or transferred food as well as kept food machines clean and stocked.
  • Kept master key to ensure if card holder discrepancy arose.
  • Kept aisles clear of food carts and clean while restocking to prevent accidents and enable others to easily pass by.

Education

High School Diploma -

Memorial Composite High School
Stony Plain, AB
06.

Skills

  • Sales proficient
  • Easily retains information
  • Exceptional customer service skills
  • Adaptable
  • Creative and Motivated
  • POS Terminal Operation, Commware, Oracle

Languages

English
Full Professional

Timeline

3rd Key MOD

Ardene
07.2022 - 03.2024

Census Enumerator

Statistics Canada
05.2022 - 08.2022

Overnight Stocker

Fairmont Banff Springs
06.2006 - 03.2007

Sales Associate

Telus
07.2005 - 05.2019

High School Diploma -

Memorial Composite High School

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Evangelica Montoya