Evan Serrano
San Bernardino
Summary
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
1
1
year of professional experience
Work History
Cashier Team Lead
Jersey Mike's Subs
11.2023 - 06.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Increased customer loyalty and retention.
Education
High School Diploma -
AB Miller High School
Fontana, CA05.2024
Skills
- Customer Service
- Team Leadership
- Punctual and Reliable
- Adaptability and Dependability
- Issue Resolution
- Positive Attitude
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Team Lead
Jersey Mike's Subs
11.2023 - 06.2024
High School Diploma -
AB Miller High School
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