Desired Job Title
Technical AnalystShift ManagerBar ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Vancouver, Canada, CAVancouver, BC
Open to relocation: Yes
Open To Work
Evan Munroe
Vancouver,Canada
Work Preference
Summary
Dynamic IT Support Specialist with four years of hands-on experience in troubleshooting endpoint devices, managing ticket queues, and providing support to distributed teams in fast-paced environments. Demonstrated expertise in diagnosing and resolving technical issues across hardware, software, and network systems while ensuring exceptional user support. Strong background in customer-facing roles emphasizes clear communication, system reliability, and a commitment to continuous improvement. Skilled in balancing high-volume reactive support with proactive system enhancements to optimize overall performance and user satisfaction.
Overview
5
5
years of professional experience
Work History
Technical Analyst
Domino’s Canada
Vancouver
01.2022 - Current
- Provide technical support to 650+ locations and 5,000+ end users across Canada
- Executed user account management processes, including permissions and access control, across systems such as SharePoint and VPN, aligned with established security protocols.
- Coordinated imaging and deployment of new hardware, upholding meticulous asset tracking and inventory documentation.
- Diagnose and resolve endpoint, software, and network issues, minimizing downtime and maintaining high user satisfaction
- Perform system health checks and implement quality assurance improvements to enhance support efficiency and reduce recurring incidents
- Collaborate with cross-functional teams and external vendors to resolve complex, escalated technical issues
- Develop and maintain technical documentation, improving knowledge sharing and increasing first-call resolution rates
Shift Manager
McDonald’s
Tilbury, ON
09.2022 - 06.2023
- Managed daily operations in a high-volume, fast-paced environment
- Trained team members on systems, workflows, and customer service standards, improving performance and consistency
- Resolved customer concerns and operational issues efficiently to maintain service quality
Bar Manager
Alley Pub & Grill
Tilbury, ON
04.2021 - 10.2022
- Managed day-to-day operations including staff coordination, inventory management, and service delivery to optimize and customer experience
- Accurately processed high-volume transactions and maintained POS systems
- Upheld strict health and safety standards, ensuring consistent regulatory compliance
Education
Ontario College Diploma - Computer Systems Technician
St. Clair College of Applied Arts And Technology
Windsor, ON06-2021
Skills
- Cross-platform endpoint support
- Ticket queue optimization
- Identity and access management
- SaaS application management
- Lifecycle management proficiency
- Core networking concepts (VPN, DNS, Wi-Fi, TCP/IP)
- IT troubleshooting
- Documentation development
- Interpersonal and written communication
- Technical & Data analysis
- Diagnostics and troubleshooting
- Hardware and software installation
Languages
English
Native or Bilingual
Timeline
Shift Manager
McDonald’s
09.2022 - 06.2023
Technical Analyst
Domino’s Canada
01.2022 - Current
Bar Manager
Alley Pub & Grill
04.2021 - 10.2022
Ontario College Diploma - Computer Systems Technician
St. Clair College of Applied Arts And Technology