Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Evan Munroe

Vancouver,British Columbia

Summary

Diversely Skilled Technical Analyst with 2 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to private users. Adept at offering one-on-one support as well as authoring technical specifications and requirements for publication.

Overview

2
2
years of professional experience

Work History

Technical Analyst

Dominos Canada
01.2022 - Current
  • Diagnosed software issues and applied troubleshooting techniques to resolve problems.
  • Performed quality assurance and quality control assessments of support ticket fulfillment.
  • Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
  • Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
  • Cultivated professional working relationships with internal personnel, vendors and suppliers.
  • Promptly resolved technical issues for staff to minimize downtime.

Shift Manager

McDonald's
10.2022 - 06.2023
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.

Bar Manager

Alley Pub & Grill
08.2021 - 12.2021
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Education

Associate of Science - Computer Systems Technology

St. Clair College of Applied Arts And Technology
Windsor, ON
04.2021

High School Diploma -

Tilbury District High School
Tilbury, ON
06.2019

Skills

  • Implementation Strategies
  • Technical Support
  • Technical Analysis
  • Hardware Development
  • Virtualization
  • Relationship Building

Languages

English
Native or Bilingual

Timeline

Shift Manager

McDonald's
10.2022 - 06.2023

Technical Analyst

Dominos Canada
01.2022 - Current

Bar Manager

Alley Pub & Grill
08.2021 - 12.2021

Associate of Science - Computer Systems Technology

St. Clair College of Applied Arts And Technology

High School Diploma -

Tilbury District High School

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Evan Munroe