Evan Morgan

• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
• Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
• Prioritized customer satisfaction by addressing concerns and complaints promptly, implementing changes as needed to maintain positive relationships.
• Provided support to coworkers during high volume shifts, demonstrating teamwork and collaboration for consistent service quality.

• Troubleshooting and diagnosed issues with heavy equipment electrical, hydraulic, engines and powertrain systems.
• Documented repair work performed on mobile equipment via electronic and written service reports.
• Participated in continuous improvement program to confirm quality of repair work performed.
• Utilized various methods to perform routine and preventive maintenance tasks on various pieces of heavy equipment.

Assessed equipment to determine cause of failure or malfunction and identified appropriate repairs.

• Worked in shop and at customers job site to handle heavy equipment repairs, maintenance and commissioning needs.
• Contributed to a safer work environment by consistently following safety protocols and procedures.

• Agnico Eagle Gold Mine, Remote Site Located In Meadowbank. Worked on various projects of mining equipment, task include troubleshooting engines and transmission faults using Cat ET and SIS. R&I engines and transmissions, rebuilt final drives and service brake components on 785 haul trucks in a timely manner. Performed Field work repairs as a team player.
• Voisey Bay Nickel Mine Labrador, Perfromed Caterpillar certified rebuilds on 777 Haul Trucks with team members from Toromont and Voisey Bay.
• Kirkland Lake Remote site project for OPG. Field service repairs to Caterpillar equipment.
• Toromont Cat Local field service techniction in Simcoe County, January 2005 to July 2017.

• Documented repair work performed on mobile equipment via electronic and written service reports.
• Read and interpreted technical details such as schematics, manuals and drawings.
• Kept up-to-date with industry developments through continuous training in new technologies and best practices.
• Provided technical assistance to operators, helping them understand proper machine usage and preventive maintenance techniques.
• Assessed equipment to determine cause of issue or malfunction and identified appropriate repairs.
• Maintained detailed service records for each piece of equipment, allowing for accurate tracking of maintenance history and future needs.
• Delivered consistent quality workmanship while adhering to strict deadlines, minimizing project delays due to equipment failures.

• Monitored shop equipment to maintain safe working condition.
• Maintained garage safety protocols to meet regulatory and company expectations.
• Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.