Evan Morgan
Senior Vehicle Operations Specialist
Eastvale
Summary
Highly motivated and detailed leader who is passionate about cybersecurity. Having explored cybersecurity for nearly 2 years now, I am quite familiar with many cybersecurity concepts and operations, and I am actively preparing to receive the CompTIA Security+ certification.
I am an individual who is a very quick, versatile learner, a "Jack of all Trades" as I've been called. I pride myself on producing positive results based on my actions at work and I'm always looking for opportunities for growth and learning new skills.
Overview
7
7
years of professional experience
Work History
Senior Vehicle Operations Specialist
Rivian Automotive Inc.
02.2024 - Current
- Ensures vehicles are meeting Rivian standards and the best quality by performing inspections, dispatching necessary repairs to the service team, as well as washing and prepping them.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Analyzes large data sets that include all vehicles that are on-site, including the status of the vehicles.
- Collaborated across departments to identify opportunities for process improvements and increased efficiency.
- Earned a promotion within 1 year of employment.
Customer Support Specialist
Mokwheel Bikes
11.2023 - 02.2024
- Provided timely assistance to customers via phone and email, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
Operations Coordinator
Chick-fil-A
11.2018 - 12.2023
- Successfully managed inventory by placing truck orders, ensuring that the restaurant had all the materials required to support a $35,000 business day. I achieved this by following a lean inventory system, making sure we did not over-order, being as cost efficient as possible.
- Lead repairs and maintenence of the store by performing daily and weekly audits, keeping up with health and safety requirements. This ensured the safety of the team members in the store.
- Managed a team of up to 30 team members at a time by running breaks and making sure everyone was on task. Balanced many responsibilites at once in a fast-paced environment.
- In charge of opening and closing the store in a timely manner.
Education
Bachelor of Science - - International Business Management
California Polytechnic State University Pomona
Pomona 05.2001 -
Skills
Project Management
Familiar with SQL
Inventory Management
Report Analyzing
People Skills and Communication
Accomplishments
- Received the Google Cybersecurity Certificate
- Completed a SQL course post-college for my own knowledge
- Received a promotion within my 1st year at Rivian
- Actively building a Home Lab to practice Cybersecurity skills
Timeline
Senior Vehicle Operations Specialist
Rivian Automotive Inc.
02.2024 - Current
Customer Support Specialist
Mokwheel Bikes
11.2023 - 02.2024
Operations Coordinator
Chick-fil-A
11.2018 - 12.2023
Bachelor of Science - - International Business Management
California Polytechnic State University Pomona
05.2001 -
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