Evan Kurniawan
System Engineer
San Francisco Bay Area
Summary
I am a solutions-oriented IT professional with a strong ability to quickly learn and apply new technologies to drive process improvements and operational efficiency. With a proactive, can-do attitude, I excel at prioritizing tasks and managing multiple projects to meet tight deadlines. My adaptability enables me to troubleshoot complex issues and implement scalable, long-term solutions. I offer strong leadership, technical support, and communication skills, combined with a passion for continuous learning—making me a well-qualified candidate for dynamic IT environments.
Overview
22
22
years of professional experience
2
2
Certifications
Work History
System Engineer
United Software Applications, Inc.
08.2020 - Current
- - Provide comprehensive support for enterprise systems, efficiently managing and resolving technical requests and issues.
- - Plan, execute, and oversee the installation, configuration, testing, and upgrading of network hardware including routers, switches, and firewalls.
- - Support help desk operations by ensuring optimal system performance and delivering high-quality assistance to both internal and external users.
- - Build, configure, and manage physical and virtual machines in Windows Server and Linux Server environments.
- - Configure and maintain secure VPN connections, including IPSec and SSL VPN implementations.
- - Diagnose and resolve issues related to networking, communication hardware, software, data backups, and disaster recovery operations.
- - Design, configure, and manage Active Directory environments, including domain controllers, forest trusts, and group policy objects (GPOs).
- - Administer and maintain both internal and external DNS services.
- - Implement and enforce network security policies to prevent unauthorized access and ensure data integrity.
- - Configure and manage NAS storage systems to support business continuity and storage requirements.
- - Administer and optimize SonicWALL firewalls, including VPN tunnel setup, SSL VPN, and Global VPN Client configuration.
- - Deploy and manage VoIP systems, including Cisco IP Phones and Cisco Softphones (CCA), Goto Connect system.
- - Manage and maintain both physical and cloud-based backup solutions such as QNAP and CrashPlan (Code42).
- - Administer, troubleshoot, and support Microsoft 365 (Office 365) services and applications.
- - Configure and troubleshoot iOS mobile devices for seamless integration with corporate infrastructure.
- - Perform advanced Active Directory administration, including user and group management, PowerShell scripting, and policy enforcement.
Network System Administrator
New Pacific Direct, Inc
10.2014 - 08.2020
- - Designed, built, and maintained multimedia-based computer network systems, including internet communication systems, websites, and online e-business portals.
- - Managed remote access servers, including the design and implementation of private network addressing schemes.
- - Configured and maintained IPSec and SSL VPNs for secure connectivity between partners and remote offices.
- - Supported and administered wireless networks across headquarters and branch offices.
- - Implemented and maintained WAN optimization solutions between headquarters and branch offices.
- - Managed company network infrastructure, including routers, switches, and firewalls.
- - Administered and provided support for Microsoft Office 365, including troubleshooting and user management.
- - Imaged and deployed Windows PCs for new employees.
- - Diagnosed, troubleshot, and resolved network and communication system hardware and software issues; performed regular data backups and managed disaster recovery operations.
- - Configured and maintained Active Directory domains, including establishing domain and forest trusts.
- - Managed internal and external DNS services.
- - Enforced network security protocols to prevent external threats and maintained comprehensive security policies to safeguard network data and resources.
- - Provided Help Desk support by responding to support calls and emails, and troubleshooting issues for remote and international staff via TeamViewer.
- - Supported audio and video conferencing systems for meeting rooms and individual users, including Zoom and Microsoft Teams.
- - Configured and troubleshot iOS devices, including iPads and iPhones.
IT Support Specialist
DeVry University
02.2012 - 09.2014
- - Monitored and maintained computer systems and network infrastructure to ensure optimal performance and reliability.
- - Troubleshoot system and network issues by diagnosing and resolving hardware and software faults.
- - Administered IT infrastructure, including firewalls, databases, malware protection, and related systems.
- - Set up and configured VoIP phone systems for remote office locations.
- - Deployed, managed, and resolved issues related to company and guest wireless networks.
- - Reviewed aged or problematic support tickets and prioritized them for timely follow-up.
- - Identified patterns in support tickets and recommended creation of problem records to address recurring issues.
- - Monitored and prioritized support tickets initiated by VIP users to ensure prompt resolution.
- - Installed, configured, and troubleshot hardware peripherals including monitors, keyboards, printers, WLAN routers, and network switches.
- - Diagnosed and resolved IT issues related to network connectivity, printing, software updates, and system upgrades.
Information System Administrator
IEEE
06.2007 - 01.2012
- - Maintained and administered computer networks and related computing environments, including hardware, system software, application software, and all associated configurations.
- - Performed regular data backups and managed disaster recovery operations to ensure business continuity.
- - Responded to and resolved help desk requests, providing timely technical support to end users.
- - Set up, managed, and troubleshot remote access points, private networks, VPNs (IPSec and SSL), and connectivity issues.
- - Configured and maintained security tools such as McAfee VirusScan Enterprise and Windows Firewall.
- - Performed escalated diagnosis and resolution of complex incidents and service requests.
- - Ensured proper assignment of incidents and service requests to the appropriate resolver groups, and coordinated resolution efforts for multi-task incidents.
Desktop Support Engineer
IBM
03.2005 - 05.2007
- - Provided end-user support and assistance with operating systems, hardware peripherals, and software applications.
- - Installed, configured, and troubleshot software on Windows desktops and laptops.
- - Developed and maintained training materials to support Help Desk agents in delivering consistent and effective service.
- - Performed escalated diagnosis, support, and resolution of complex incidents and service requests.
- - Reviewed aged and high-priority ticket reports, ensuring timely follow-up and resolution.
- - Assisted technicians with diagnosing and resolving incidents and service requests during peak support periods.
Information Technology Support Supervisor
EF English First
12.2003 - 02.2005
- - Performed network engineering, systems administration, and data cabling across diverse software and hardware environments to ensure stable and efficient IT operations.
- - Ensured high availability and reliability of infrastructure, networking, and computing systems during production hours by proactively monitoring and maintaining systems.
- - Collaborated with management and end users to deliver analytical and technical support, identifying opportunities for continuous improvement and optimization of IT solutions.
- - Led and managed local technical projects, including planning, coordination, execution, and documentation to meet business objectives and timelines.
- - Developed, maintained, and enforced IT policies, procedures, and standard operating processes to support operational consistency, security compliance, and best practices.
Education
Master - Computer Network and Communications
DeVry University
01.2014
Bachelor - Computer Science
BINUS University
01.2004
Skills
- Networking
- System Administration
Certification
CCNA
Software / Hardware Experience
- - Operating Systems: Windows 10/11, Windows Server (2016–2022), macOS, Linux (Ubuntu, CentOS), Chrome OS
- - Networking: Cisco Products, Cisco Products, TCP/IP, DHCP, DNS, VLANs, VoIP, IPSec VPN, SSL VPN, Firewalls, Hyper-V, Active Directory, Group Policy
- - Firewalls: SonicWall (SSL VPN, Global VPN Client), Cisco ASA, Meraki
- - Backup Solutions: Cloud Backup (QNAP, Code42 [CrashPlan]), Acronis Cyber Protect, Veeam
- - SaaS & CRM: HubSpot, Salesforce (basic), RedAnt (ERP), Microsoft Dynamics 365
- - Phone Systems: Cisco Unified Communications Manager (CUCM), Webex Calling, GoTo Connect, RingCentral
- - Product Experience Management (PXM): Salsify, Plytix
- - Ticketing Software: Zendesk, JIRA
- - Microsoft 365 Suite: Office Admin, Exchange Admin, Office 365, Exchange Online, Teams, SharePoint Online, OneDrive for Business, Intune
- - Google Workspace: Gmail, Google Drive, Docs, Sheets, Slides, Calendar, Admin Console
- - Adobe Creative Suite: Adobe Photoshop, Illustrator, Dreamweaver, Premiere Pro, Adobe Express
- - Imaging Software: Acronis, Clonezilla, Microsoft Deployment Toolkit (MDT)
- - Remote Access: TeamViewer, Microsoft Remote Desktop (RDP), AnyDesk, Chrome Remote Desktop, Quick Assist
- - Virtual Meeting Software: Zoom, Cisco Webex, Microsoft Teams, Google Meet, GoToMeeting, Skype
Timeline
System Engineer
United Software Applications, Inc.
08.2020 - Current
Network System Administrator
New Pacific Direct, Inc
10.2014 - 08.2020
IT Support Specialist
DeVry University
02.2012 - 09.2014
Information System Administrator
IEEE
06.2007 - 01.2012
Desktop Support Engineer
IBM
03.2005 - 05.2007
Information Technology Support Supervisor
EF English First
12.2003 - 02.2005
Bachelor - Computer Science
BINUS University
Master - Computer Network and Communications
DeVry University