Customer service expert with over 15 years of experience. Adept at problem-solving, client communication, and adapting to evolving needs and situations. Known for reliability and ability to drive customer satisfaction through innovative solutions and strategic thinking. Strong focus on delivering impactful results and fostering team collaboration. Skilled and very experienced in handling complex inquiries, providing tailored solutions, and maintaining high standards of service excellence.
Hi, I’m
Evan Conrod
Kitchener,Ontario
Summary
Overview
8
years of professional experience
Work History
Storybook Events
Character Performer
08.2018 - Current
Job overview
- Strong improvisational skills, enabling seamless adaptation to unexpected situations during live performances.
- Refining acting skills and perfecting character portrayals for optimal audience engagement.
- Participate in promotional events as assigned characters, increasing company visibility within the community.
Rogers Communications
Customer Solutions Consultant
10.2018 - 02.2025
Job overview
- Actively participated in team meetings where best practices were shared among colleagues resulting in enhanced overall team performance.
- Proactively identified opportunities for upselling or cross-selling within existing accounts, contributing to increased sales revenue.
- Delivered exceptional support while managing multiple accounts simultaneously, ensuring timely resolution of inquiries.
- Regularly exceeded performance as well as sales targets through efficient problem-solving and effective communication skills. Consistently in the top 10 in sales and metrics in a department with over 400 employees.
- Trained newly hired consultants, ensuring they were knowledgeable about company products and services.
Hospitality House-Community Shelter
Support Worker
08.2017 - 08.2019
Job overview
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Maintained detailed records/journals of client progress, interventions, and outcomes to ensure continuity of care
Education
Sir John A MacdonaldWaterloo
High School Diploma
University Overview
Conestoga College Institute of Technology And Advanced LearningKitchener, ON
Diploma from Police Foundations
05-2017
University Overview
- Graduation with Distinction
- Honour Roll
Skills
- Conflict resolution
- Customer Support
- Effective communication
- Creative thinking
- Certified Personal Trainer
- Professional Musician/Bassist
- Certified Nutritionist
- CPR Certified
- Security License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Solutions Consultant
Rogers Communications
10.2018 - 02.2025
Character Performer
Storybook Events
08.2018 - Current
Support Worker
Hospitality House-Community Shelter
08.2017 - 08.2019
Sir John A Macdonald
High School Diploma
Conestoga College Institute of Technology And Advanced Learning
Diploma from Police Foundations
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