Evan Birney
Rancho Santa Margarita
Summary
Customer service professional with extensive experience at Golden Spoon, specializing in conflict resolution and team leadership. Recognized for reliability and effective communication, enhancing guest experiences while ensuring adherence to safety protocols. Skilled in high-pressure environments, consistently prioritizing tasks to maintain operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Usher
Breslin Student Events Center
2024.10 - Current
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Greeted customers with a smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
Warehouse Assistant
Olson Superior
Lake Forest
2025.05 - 2025.08
- Assisted in receiving shipments and verifying product quantities against invoices.
- Conducted regular inventory counts to ensure stock accuracy and availability.
- Organized and maintained warehouse shelves for optimal space utilization.
- Collaborated with team members to prioritize daily tasks for smooth operations.
- Implemented safety protocols to minimize workplace hazards and improve efficiency.
Customer Service Lead
Golden Spoon
2022.10 - 2024.08
- Handled escalated customer complaints professionally and ensured prompt resolution.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Refilled and restocked inventory shelves to ensure product availability.
- Assembled and maintained dispensing machines to ensure proper functionality.
Courtesy Clerk
Ralphs
2022.02 - 2022.10
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
High School Diploma -
Michigan State University
East Lansing, MISkills
- Event coordination
- Safety awareness
- Reliability and punctuality
- Adapts under pressure
- Communication skills
- Patience and composure
Volunteer work
- Have been volunteering in church since 2020 with childcare and other ministry activities
- Have been on over five mission trips in the past seven years to orphanages, small villages, and private properties to assist the community
Timeline
Warehouse Assistant
Olson Superior
2025.05 - 2025.08
Usher
Breslin Student Events Center
2024.10 - Current
Customer Service Lead
Golden Spoon
2022.10 - 2024.08
Courtesy Clerk
Ralphs
2022.02 - 2022.10
High School Diploma -
Michigan State University