Evalour Labastilla
Maple Ridge,BC
Summary
At Coast Therapy, I excelled as a Medical Office Assistant, enhancing patient satisfaction and care efficiency through adept management of medical records and scheduling. My positive attitude and proficiency in the Jane Booking App, coupled with a knack for multitasking, significantly contributed to the clinic's operational excellence.
Overview
6
6
years of professional experience
Work History
Medical Office Assistant
Coast Therapy
02.2021 - Current
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Enhanced patient care with timely and accurate data entry of medical histories and prescriptions
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained the clinic's physical organization and cleanliness (laundry, treatment rooms aftercare)
Medical Office Assistant
Trailside Physiotherapy
05.2019 - 01.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintaining clinic cleanliness and orderliness
Education
Bachelor of Science - Nursing
University of Bohol
Philippines04-2012
Bachelor of Science - Business Administration
University of The Philippines
Philippines03-2000
Skills
- Positive attitude (patient rapport)
- Computer skills (Jane Booking App)
- Team leadership
- Attention to detail
- Multitasking and organization
- Patient scheduling
- Phone and email etiquette
- Medical records maintenance
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Medical Office Assistant
Coast Therapy
02.2021 - Current
Medical Office Assistant
Trailside Physiotherapy
05.2019 - 01.2021
Bachelor of Science - Nursing
University of Bohol
Bachelor of Science - Business Administration
University of The Philippines
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