Eva Vercani
Totonto,Ontario
Summary
Organized, passionate and dependable candidate successful at managing multiple priorities with a positive attitude and very detail- oriented. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Program Director
PLASP Child Care Services
08.2020 - Current
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Mentored team members for professional development, resulting in increased productivity and job satisfaction.
- Monitored program performance to identify areas for improvement.
- Established strong partnerships with internal and external stakeholders for collaborative problemsolving.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Established program policies and procedures to comply with regulatory requirements.
- Promoted an inclusive environment by actively engaging diverse populations in all aspects of programming.
Cashier
Davidson Valu-Mart
03.2020 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Science - Introduction To Forensic Science
Toronto Metropolitan University
06.2024
Early Childhood Education
George Brown College
Toronto, ON06.2020
Skills
- Effective leader
- Administration knowledge
- Program Leadership
- Staff Development
- Customer service experience
- Innovation and Creativity
- Problem-Solving
Languages
English
Full Professional
Albanian
Native or Bilingual
Interests
I am a very active individual who loves to play different sports like volleyball and basketball. I also love to travel to different countries and learn about various cultures.
References
- REFERENCES AVAILABLE UPON REQUEST
Timeline
Program Director
PLASP Child Care Services
08.2020 - Current
Cashier
Davidson Valu-Mart
03.2020 - 12.2023
Associate of Science - Introduction To Forensic Science
Toronto Metropolitan University
Early Childhood Education
George Brown College
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