Eva Valdez
Perris
Summary
Results-driven operations manager with expertise in process improvement, data analysis, and team leadership. Proven track record in streamlining workflows and enhancing inventory management to achieve operational efficiency.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Outbound/Flow Operations Manager
Amazon Fulfillment Fulfillment
Beaumont, CA
2020 - 04.2026
- Recruited, hired, and developed 65+ managers and team leads for new facility launch
- Served as quality lead for entire inbound operation; achieved 30% defect reduction in 6 weeks
- Achieved 100%+ to productivity plan on 97% of shifts while managing 100+ associates
- Drove 35% associate attrition reduction through employee engagement programming (16 sessions, 45 attendees each)
- Managed record-setting volume days including 1M+ units processed in a single day
- Streamlined operational processes to enhance efficiency in order fulfillment and inventory management.
- Led cross-functional teams to implement best practices in warehouse operations and logistics.
- Developed training programs for staff to improve productivity and adherence to safety protocols.
- Analyzed workflow data to identify bottlenecks and optimize resource allocation across departments.
- Mentored junior staff, fostering a culture of continuous improvement and operational excellence.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Implemented coaching programs and performance assessments to elevate leadership capabilities and associate productivity
- Used KPI dashboards to drive continuous improvement
Inbound Area Manager II
Amazon Fulfillment Center
Rialto, CA
2018 - 2019
- Spearheaded recruitment, hiring, and development of over 65 managers and team leads for successful facility launch.
- Implemented strategic quality measures for inbound operations, resulting in a significant reduction of defects within a six-week timeframe.
- Spearheaded employee engagement initiatives, resulting in 35% reduction in associate attrition.
- Executed strategies for managing high-volume days, achieving processing of more than 1 million units in a single day.
Quality Manager
Amazon Fulfillment Center
Fresno, CA
2017 - 2018
- Implemented quality control processes to ensure compliance with safety and operational standards.
- Conducted regular audits to identify areas for process improvement and maintain quality benchmarks.
- Collaborated with cross-functional teams to develop training programs focused on quality management best practices.
- Analyzed data trends to enhance efficiency and reduce defects in fulfillment operations.
- Achieved highest network ranking in quality performance by maintaining defect rates below target benchmarks. Exceeded planned productivity targets by 144% through successful process optimization and effective team execution.
Data Analyst
Amazon Fulfillment Center
Eastvale, CA
2016 - 2017
- Analyzed large datasets to identify trends and insights for operational efficiency
- Collaborated with cross-functional teams to streamline reporting processes
- Presented findings to stakeholders, supporting data-driven decision-making
- Implemented data tracking methods, improving information retrieval speed
- Assisted in designing automated reports, reducing manual workload for team members
Education
Bachelor of Science - Sociology
University of California, Riverside
Riverside, CA2027
Skills
- Analytical problem-solving
- Team leadership
- Operations management
- Customer service
- Warehouse operations management
- Coaching and employee development
- Process improvement expertise
- Safety and compliance management
Accomplishments
- Earned the Community Outreach and DEI Award in Januray 2026 for leading as BENs communication poc for annual toy drive supporting over 100 family for the city of Beaumont
- recognized by Banning Chamber of Commerce in 2025 for volunteer participation
- Earned the Communicity Outreach and DEI Award in May of 2025 for leading Hispanic Heritage month coordination all associate and volunteer events
Certification
Six Sigma Yellow Belt through Lean Coach
Languages
Spanish
Timeline
Outbound/Flow Operations Manager
Amazon Fulfillment Fulfillment
2020 - 04.2026
Inbound Area Manager II
Amazon Fulfillment Center
2018 - 2019
Quality Manager
Amazon Fulfillment Center
2017 - 2018
Data Analyst
Amazon Fulfillment Center
2016 - 2017
Bachelor of Science - Sociology
University of California, Riverside
Lean Six Sigma Yellow Belt
Trained in process improvement methodologies focused on waste reduction, root cause analysis, and performance optimization