Eva Quesnel
Ottawa,ON
Summary
Dynamic professional with a proven track record in customer service and client relationship management. Skilled in budgeting and finance, consistently enhancing customer satisfaction and operational efficiency. Demonstrates exceptional adaptability and teamwork, achieving high performance ratings and fostering client loyalty through outstanding service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Coordinator
Vere Sports
02.2018 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support, addressing routine, and special requirements.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
Bartender
Club Pigale
04.2013 - 02.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Flight Attendant
Air Transat
01.2011 - 04.2013
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Resolved passenger conflicts and medical emergencies during flights.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Ensured safety and comfort of customers onboard aircraft.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Education
Graduate Certificate - Bookkeeping & Business Management
Georgian College of Applied Arts And Technology
Barrie, ON09.2024
Skills
Customer Service
Client Relations
Budgeting and finance
Client Relationship Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Slovak
Native or Bilingual
Certification
- Smart Serve Ontario Certification
Timeline
Office Coordinator
Vere Sports
02.2018 - Current
Bartender
Club Pigale
04.2013 - 02.2018
Flight Attendant
Air Transat
01.2011 - 04.2013
Graduate Certificate - Bookkeeping & Business Management
Georgian College of Applied Arts And Technology
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