Eva Powder
Cochrane,AB
Summary
Proven in enhancing family well-being and community linkage through roles at Stoney Nakoda child & Family services, i bring expertise in case management and interpersonal skills. Skilled in bilingual communication (Iyethka and English), I excel in coaching and solving complex family issues, significantly improving client service satisfaction and operational efficiency without relying on numerical specifics. Highly motivated professional with experience in providing comprehensive services for children and families. Passionate about helping children and families overcome challenging life situations and providing support to help reach full potential Committed to creating safe, supportive and inclusive learning environments. Focused student with knowledge of advocacy, behavior management, and case management. Aiming to leverage my abilities to successfully fill the vacancy on your team. Frequently praised for multitasking by my peers, I can be relied upon to help your team achieve goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities , seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks an environments, time management and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Family Support Worker
Stoney Nakoda Child & Family Services
04.2022 - Current
- Enhanced family stability by providing comprehensive support and resources tailored to individual needs.
- Connected families with community resources such as housing assistance, financial aid programs, and educational opportunities.
- Strengthened families'' resilience through crisis intervention, counseling, and referral services.
- Developed strong rapport with clients, fostering trust necessary for effective intervention.
- Assisted families in navigating complex social service systems, advocating for their rights and accessing essential services.
- Maintained accurate case documentation, ensuring timely reporting to supervisors and compliance with agency requirements.
- Organized workshops and training sessions for parents, enhancing their parenting skills and knowledge of child development.
- Managed approximatley over 20 calls, emails and faxes per day
Supervisor
Bearspaw Gas & Retail center
01.2021 - 09.2022
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Receptionist/Social Caseworker
H.G Smith & Associates
06.2020 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Sorted, received and distributed mail correspondence between departments and personnel.
Administrative Assistant
Nakoda Bus Lines
02.2007 - 02.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
GED -
Nakoda College
Morley, AB06.2003
High School - High School
Cochrane High School
Cochrane, AB06.1999
Skills
- Behavioral Support
- Role Model
- Interpersonal Skills
- Dependability
- Coaching and Parenting Skills
- Self-awareness
- Multicultural Sensitivity
- Professional boundaries
- Iniative and Problem Solving
- Fluent in Iyethka and English
- Case management
Certification
- Computer Business Training -
- Microsoft office certificate
- Class 5 drivers license
- First Aid
- WHMIS
- TDG
Additional Information
I enjoy watching my children play in activities such as hockey,baseball,darts. I also like to volunteer for various originations at bingo halls and in the community , i am also a Hockey Coach for the girls in the local community and during summer months we travel to many powwows and baseball.
Fluent in Stoney/English
Timeline
Family Support Worker
Stoney Nakoda Child & Family Services
04.2022 - Current
Supervisor
Bearspaw Gas & Retail center
01.2021 - 09.2022
Receptionist/Social Caseworker
H.G Smith & Associates
06.2020 - 06.2020
Administrative Assistant
Nakoda Bus Lines
02.2007 - 02.2011
GED -
Nakoda College
High School - High School
Cochrane High School
- Computer Business Training -
- Microsoft office certificate
- Class 5 drivers license
- First Aid
- WHMIS
- TDG
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