Eva Ogunbode
Fredericton,NB
Summary
Client-focused and detail-oriented financial services professional with over 15 years of experience in banking, risk management, and financial advisory. Adept at providing administrative and service support, managing portfolios, onboarding clients, and promoting financial products. Known for excellent interpersonal skills, a strong analytical mindset, and a track record of driving client satisfaction and operational accuracy. Proven ability to work independently, manage multiple tasks under pressure, and adapt quickly to organizational change.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Financial Advisor
Scotiabank
12.2023 - 05.2025
- Provided tailored banking and investment advice to retail and small business clients.
- Supported clients in setting up non-lending banking products including accounts, credit protection, and electronic services.
- Processed and verified mortgage and loan applications with a 100% documentation accuracy rate.
- Fostered strong client relationships, leading to increased portfolio value and high retention.
- Delivered seamless client service support, resolving over 90% of queries on the same day.
Business Development Manager
Guaranty Trust Bank
08.2008 - 07.2022
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Managed and grew a portfolio of over 300 business clients with a strong focus on relationship building.
- Supported clients in understanding and managing business finances and banking solutions.
- Introduced non-lending financial products, enhancing client service value and engagement.
- Spearheaded strategic growth initiatives, resulting in a 25% increase in client acquisitions.
Client Experience Associate
Guaranty Trust Bank
07.2006 - 08.2008
- Acted as first point of contact for client support and issue resolution.
- Streamlined service processes, improved client satisfaction, and maintained accurate financial records.
- Supported account setup, daily customer updates, and administrative functions with precision
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
College Diploma - Systems Management & Cyber Security
Oulton College
Moncton, NB06-2023
Master of Science - Geography
University of Ibadan
Nigeria06-2009
Bachelor of Science - Geography
University of Ibadan
Nigeria06-2004
Skills
- Fundamental analysis
- Insurance sales
- Financial services
- Customer service
- Salesforce (CRM)
- Microsoft Office (Excel, Word, Outlook)
- Remote Desktop Protocol
- Loans
- Cash flow analysis
Core Competencies
- Commercial Lending Support
- Financial Product Promotion
- Relationship Management
- Administrative Coordination
- Microsoft Office Proficiency
- Change Management
- Client Onboarding
- Financial Analysis
- Communication & Collaboration
Languages
English
Full Professional
Certification
- Licensed [Canadian Investment Funds Specialist] - April 2024
Timeline
Financial Advisor
Scotiabank
12.2023 - 05.2025
Business Development Manager
Guaranty Trust Bank
08.2008 - 07.2022
Client Experience Associate
Guaranty Trust Bank
07.2006 - 08.2008
College Diploma - Systems Management & Cyber Security
Oulton College
Master of Science - Geography
University of Ibadan
Bachelor of Science - Geography
University of Ibadan
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