Summary
Overview
Work History
Skills
References
Timeline
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Eva McLoughlin

Eva McLoughlin

Toronto,ON

Summary

With a rich background in account management and customer service, I thrive in diverse work settings and am passionate about building lasting client relationships. I take pride in my ability to drive customer satisfaction and handle complex accounts, always with a keen focus on achieving the clients goals. My strength lies in collaborating with teams to streamline processes and provide outstanding service. I’m excited to bring my experience to a dynamic, growth-orientated role where I can contribute to both client success and the companies goals.

Overview

5
5
years of professional experience

Work History

Business Directory Manager

Dental Hive
01.2023 - Current
  • Recruiting and onboarding new clients and providing personalised support throughout their contract.
  • Representing the company at local and national conferences to deliver product presentations and showcase key features, benefits, and use cases to partners.
  • Managing email marketing campaigns and newsletter to an audience of 15,000, including segmentation, A/B testing, and performance analysis, to drive targeted communication and improve campaign effectiveness
  • Utilized SaaS platforms to design and implement automated chat workflows, enhancing customer engagement and optimizing the customer journey.
  • Directly supporting the CEO in managing daily schedules, including prioritizing appointments, coordinating meetings and travel itineraries.

Front Office Administration

Bitehaus Dental
01.2024 - Current
  • Coordinating procedure schedules, creating treatment plans including costs and insurance coverage and accommodating patient requests between two clinics.
  • Managing clinic communications with staff and patients via email, phone communications, text services and online portal
  • Preparing documents for patients insurance, medical documents and procedures ahead of appointments.
  • Producing daily and weekly audits for all staff within clinic and delivering packages on required information catered to staff member on schedule.

Home School Montessori Teacher

Private Child Care
07.2019 - 01.2023
  • Providing one on one catered care to the child within a home environment through implementing Montessori-inspired curriculum aligned with individual interests, abilities, and developmental stages
  • Collaborate with parents to assess child's progress, set goals, and tailor learning experiences to meet evolving needs
  • Organized child's calendar for classes, therapy and trips whilst co-ordinating with parents schedule and budget
  • Maintain accurate records of student achievements, assessments, and developmental milestones for school entrance exams and applications.

Skills

Client Relationship Management

Customer Advocacy

Account Management

Problem Solving

Time Management

Adaptability

References

Available Upon Request

Timeline

Front Office Administration

Bitehaus Dental
01.2024 - Current

Business Directory Manager

Dental Hive
01.2023 - Current

Home School Montessori Teacher

Private Child Care
07.2019 - 01.2023

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Eva McLoughlin