Eva Mbogo
Bowmanville,ON
Summary
Dynamic leader with proven expertise in shift management and exceptional relationship-building skills, honed at Elements Restaurant and LC Waikiki. Achieved significant improvements in customer satisfaction and operational efficiency by leveraging attention to detail and strong work ethic. Excelled in team coordination, ensuring peak performance and financial accuracy.
Overview
7
7
years of professional experience
Work History
Assistant Restaurant Manager
Elements Restaurant
06.2023 - 09.2024
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
Restaurant Food Server
Elements Restaurant
01.2022 - 06.2023
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Carefully interviewed, selected, trained, and supervised staff.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Retail Sales Supervisor
LC Waikiki
01.2018 - 02.2023
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Greeted customers and helped with product questions, selections, and purchases.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
Education
Bachelor of Arts - Special Needs Education
Sebastian Kolowa Memorial University
Dar Es Salaam, Tanzania12-2013
Skills
- Shift management
- Clear communication
- Relationship building and management
- Employee scheduling
- Attention to detail
- Time management
- Strong work ethic
- Safety and hygiene
- Team work
Languages
English
Full Professional
Timeline
Assistant Restaurant Manager
Elements Restaurant
06.2023 - 09.2024
Restaurant Food Server
Elements Restaurant
01.2022 - 06.2023
Retail Sales Supervisor
LC Waikiki
01.2018 - 02.2023
Bachelor of Arts - Special Needs Education
Sebastian Kolowa Memorial University
Similar Profiles
DIMO MSIKEDIMO MSIKE
Stock Manager at Elements Restaurant & LoungeStock Manager at Elements Restaurant & Lounge
Felipe MendesFelipe Mendes
Server Trainer at Elements The RestaurantServer Trainer at Elements The Restaurant
David OldhamDavid Oldham
President/Owner at Elements Interior Architecture, Inc.President/Owner at Elements Interior Architecture, Inc.