Eva Jacobs
Grand Terrace
Summary
Dynamic business leader with extensive experience in customer relations and operations management. As the Owner of Divine Beauty Salon, I successfully enhanced client retention and streamlined operations. Proven track record in financial management and staff development from my tenure at Wells Fargo, where I excelled in balancing cash and fostering strong client relationships.
Overview
20
20
years of professional experience
Work History
Owner
Divine Beauty Salon
Sacramento, CA
08.2006 - Current
Run daily operations of the salon. Cash handling, cleaning, customer service, and hair styling.
Tax Preparer
Franchise Tax Board
Sacramento, CA
12.2011 - 06.2012
Process tax returns by sorting them into the proper categories
Personal Banker
Wells Fargo
Sacramento, CA
05.2012 - 06.2016
Open and close customer accounts, supervise tellers, balance the vault, balance cash drawer, and customer retention
Teller
Wells Fargo
Sacramento, CA
01.2012 - 05.2012
Process cash transactions, refer clients to bankers to open new accounts or products, customer service, and balance the vault and cash drawer
Education
No Degree - Cosmetology
Mylee’s Cosmetology School
Sacramento, CASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Client service
- Business management
- Operations management
- Business planning
- Strategic planning
- Staff management
- Marketing
- Financial management
- Staff hiring
- Business launch
- Business administration
- Business marketing
- Negotiation
- Sales leadership
- Employee development
- Product branding
- Administrative oversight
- Financial planning
- Sales management
- Cost reduction
- Budget development
- Regulatory compliance
- Talent development
- Human resource management
- Quality management systems
- Crisis management
- Service quality assurance
- Hiring and staffing
- Profit and loss analysis
- Profit and loss
- Sales oversight
- Client engagement optimization
- Customer service
- Decision-making
- Teamwork and collaboration
- Team leadership
- Customer service management
- Effective leader
- Scheduling
- Goal setting
- Quality assurance
- Inventory control
- Inventory management
- Business leadership
- Customer retention
- Staff training/development
- Delegating work
- Performance improvement
- Employee motivation
- Hiring and onboarding
- Sales strategies
- Operations oversight
Timeline
Personal Banker
Wells Fargo
05.2012 - 06.2016
Teller
Wells Fargo
01.2012 - 05.2012
Tax Preparer
Franchise Tax Board
12.2011 - 06.2012
Owner
Divine Beauty Salon
08.2006 - Current
No Degree - Cosmetology
Mylee’s Cosmetology School