Eva Hernandez
Los Angeles
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
10
10
years of professional experience
Work History
Clincal Lab Technician II
The Royal Children's Hospital, Melbourne
04.2023 - 12.2024
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Clinical Laboratory Technician II
Children's Hospital Los Angeles
11.2021 - 02.2023
- Set up, maintain and verify sterility of lab equipment and tools
- Collect blood samples with focus on accuracy and adherence to aseptic techniques
- Maintain strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks
- Label transfer tubes and follow exact directions for handling and storing specimens for transport
- Use personal protective equipment correctly to protect coworkers and patients
- Stock phlebotomy cart or carrier with appropriate supplies
- Track collected specimens by initialing, dating and noting times of collection
- Review patient records for accuracy and completeness
- Organize daily work based on collection priority
- Follow established guidelines for reporting significant medical errors or unanticipated outcome in patient care
- Collect blood samples using Vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles
- Communication with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation and success
- Receive, label and analyze samples (blood, toxic, tissue, etc.)
- Design and execute laboratory testing
- Adhere to standard procedures
- Determining and performing tests needed for the analysis and report
- Recording tests and analyses and then reporting the results
- Discussing and answering any questions regarding the results
- Organizing and storing samples in accordance with all safety and other requirements to ensure the safety of personnel and integrity of the sample
- Cleaning and maintaining lab equipment, including recalibration of equipment
- Maintaining equipment records and daily work logs
- Staying current on technical and scientific advances in their field
- Provided exceptional customer service, addressing clinician inquiries promptly and professionally.
Medical Scheduling Coordinator
Rockpoint Legal Funding
11.2019 - 03.2020
- Coordinating with medical providers and patients to schedule surgeries, procedures and consultations
- Advising all parties of current case status and treatment updates
- Preparing client forms and contracts for review and execution
- Keeping client files organized with all current contracts and case documents
- Working with medical facilities to obtain billing information for timely payment
- Monitoring and stay informed all active and pending medical applications
- Keeping applications moving continuously
- Assisting other members of the office with various tasks as they arise
Account Executive
Beverly Hills Ambulatory Surgery Center
09.2018 - 11.2019
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Supported providers in outpatient medical office through coordinating all administrative operations
- Answered phone calls and messages for the medical facility, scheduling appointments and handling patient inquiries
- Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents
- Improved timely payment of bills by developing flexible payment plans for patients
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment
- Enhanced office efficiency by handling 40+ callers per day
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Carried out front office duties utilizing data entry skills in framework of medical database
- Developed and implemented strategies driven by hard data, understanding of consumer behavior, and metrics to boost sales and brand awareness
General Manager
Auntie Anne's
10.2014 - 04.2018
- Analyzed and interpreted store trends with Revel to facilitate planning
- Opened new chain store and exceeded sales and profit goals by 50% at end of first year
- Led cross-functional projects and identified and solved complex problems in all areas of business
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
- Advanced store sales position, restructuring departments and modeling customer service techniques to employees
- Performed analysis to inform key strategic decisions and presented data-driven recommendations to senior leadership
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance
- Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers
- Recognized for excellence in building and motivating management and hourly teams
- Managed performance of team members by conducting performance appraisals and recommending promotions
- Supported back office procedures, including hiring and employment processes
Education
Phlebotomy -
UCLA Center For Pre-Hospital Care
Los Angeles, CA06.2021
High School Diploma -
Diego Rivera High School
06.2013
Skills
- Communication skills
- Management
- Supervising experience
- Time management
- Computer literacy
- Customer service
- Bilingual
- Phlebotomy
- Medical terminology
- Microsoft office
- Experience with children
- Specimen Collection / Processing
- Decision-making
- Project management
- Operations management
Languages
English
Spanish
Timeline
Clincal Lab Technician II
The Royal Children's Hospital, Melbourne
04.2023 - 12.2024
Clinical Laboratory Technician II
Children's Hospital Los Angeles
11.2021 - 02.2023
Medical Scheduling Coordinator
Rockpoint Legal Funding
11.2019 - 03.2020
Account Executive
Beverly Hills Ambulatory Surgery Center
09.2018 - 11.2019
General Manager
Auntie Anne's
10.2014 - 04.2018
High School Diploma -
Diego Rivera High School
Phlebotomy -
UCLA Center For Pre-Hospital Care
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