Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Languages
Timeline
Generic

EVA GODOY

Québec,MTL

Summary

With a strong academic foundation in data and social analysis and 10 years of experience in quality control, problem-solving, and operational excellence has been developed. This extensive background across various sectors facilitates effective management of quality assurance processes, addressing complex challenges, and maintaining high standards in diverse and dynamic environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Quality Analyst

TELUS
06.2017 - 03.2024
  • Spearheaded projects and programs to elevate employee and company performance, utilizing advanced skills in data collection and analysis to deliver measurable improvements and drive organizational success.

Quality Assurance

Walmart
01.2015 - 05.2017
  • Analyzed customer feedback and service metrics to identify trends and potential quality issues, implementing corrective actions to address concerns and improve customer satisfaction.

Customer Service Representative

Walmart
04.2013 - 12.2015
  • Provided reliable support to Walmart customers via phone and email, earning recognition multiple times as Employee of the Month for consistent service and dedication.

Education

Master’s Degree in Criminology - Concentrated on advanced data analysis, including both qualitative and quantitative methods. Gained expertise in sensitively analyzing and explaining complex data sets and qualitative results.

USAC
Guatemala
11-2023

Diploma - Cybersecurity, Security protocols and risk management, emphasizing the importance of safeguarding data and systems with confidentiality and sensitivity

Ministry of National Defense
Guatemala
07-2023

Diploma - Contemporary Criminal Law, Regulatory Frameworks And Compliance, Emphasizing How Adherence To Legal And Ethical Standards Ensures Societal Well-being And Safety.

USAC
Guatemala
08-2022

Diploma - National Security and Protection of the Environment and Natural Resources, Addressed safety and compliance standards, focusing on sensitive data interpretation and reporting.

Ministry of National Defense
Guatemala
05-2022

Bachelor's Degree in Social Work - Emphasized Research Methodologies And Data Analysis Techniques, Including Qualitative Data Interpretation, With A Focus On Their Significance in Social Contexts.

UMG
Guatemala
01-2019

Skills

  • Analytical Thinking
  • Communication Skills
  • Attention to Detail
  • Training material development
  • Quality processes
  • Data Analysis

Certification

  • Six Sigma White Belt
  • Coaching Consultant Specialist
  • Switch Gear Expert

Accomplishments

  • Employee of the Month: I've received Employee of the Month honors at both Walmart and TELUS reflecting my strong performance and dedication at each company.
  • Academic Recognition: I was recognized as one of the top 3 students in both my bachelor’s and master’s programs, reflecting my academic excellence and dedication.

Affiliations

  • Animal Rights Advocate Volunteer: Volunteered for over 10 years with AMA (Association of Friends of Animals and DOGAT), focusing on reporting animal abuse, rescuing and caring for animals, and facilitating adoption placements.
  • Table Tennis National Team (2000-2012): Training and competing provided economic opportunities and extensive travel across the Americas, Asia, and Europe, contributing to personal growth and life experience.

Languages

Spanish
Native/ Bilingual
English
Full Professional
French
Limited

Timeline

Quality Analyst

TELUS
06.2017 - 03.2024

Quality Assurance

Walmart
01.2015 - 05.2017

Customer Service Representative

Walmart
04.2013 - 12.2015

Master’s Degree in Criminology - Concentrated on advanced data analysis, including both qualitative and quantitative methods. Gained expertise in sensitively analyzing and explaining complex data sets and qualitative results.

USAC

Diploma - Cybersecurity, Security protocols and risk management, emphasizing the importance of safeguarding data and systems with confidentiality and sensitivity

Ministry of National Defense

Diploma - Contemporary Criminal Law, Regulatory Frameworks And Compliance, Emphasizing How Adherence To Legal And Ethical Standards Ensures Societal Well-being And Safety.

USAC

Diploma - National Security and Protection of the Environment and Natural Resources, Addressed safety and compliance standards, focusing on sensitive data interpretation and reporting.

Ministry of National Defense

Bachelor's Degree in Social Work - Emphasized Research Methodologies And Data Analysis Techniques, Including Qualitative Data Interpretation, With A Focus On Their Significance in Social Contexts.

UMG

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EVA GODOY