Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eva Delgado

North Vancouver

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

5
5
years of professional experience

Work History

General Manager/Administrative Assistant

Douce Diner
10.2023 - Current
  • Oversee the day-to-day operations of the restaurant by delegating tasks and responsibilities to other members of the team, as well as reporting any feedback and/or concerns directly to the owner.
  • Anticipate the changing needs and concerns of the restaurant by planning ahead and using out of the box problem solving skills to resolve all issues, with little to no direction from the restaurant owner.
  • Manage all communication on behalf of the business owner, including phone calls, emails, and in-person interactions, with sales representatives, contractors, and employees to cultivate strong, long-term relationships.
  • Ensure the successful performance and continuous improvement of the Front of House staff through interviewing applicants, training new employees, conducting performance reviews and staff meetings, and personally delivering notices of termination with tact.
  • Perform administrative duties including basic bookkeeping and accounting each quarter, developing training and procedural manuals to streamline operations, and placing weekly product orders for the restaurant through a variety of vendors.
  • Schedule 10 employees for shifts, taking into account customer traffic, employee strengths, and time-off requests.
  • Worked in collaboration with software developers at Toast Inc. and Uber Eats to develop and fine-tune the restaurant's POS system from start to finish .

Server

Douce Diner
05.2022 - Current
  • Create a positive experience for each customer by ensuring that they are met with a positive attitude, clear communication, and swift problem-solving when customer issues or conflicts arise, as well as cultivating close relationships with regular customers.
  • Display a high-level of attention to detail and memory through consistently accurate order taking, table setting, food presentation, and thorough knowledge of the menu and the restaurant's operations and policies.
  • Collaborate with all members of the Front of House and Back of House team to maintain consistent and effective service.
  • Demonstrate efficiency and strong multitasking skills in a fast-paced environment by managing multiple tables simultaneously without compromising service quality, always thinking a few steps ahead, and adapting to the constantly changing situations at hand.
  • Accurately manage all cash and debit/credit card transactions, including splitting bills, refunding payments, and conducting daily cash outs.

Housing Support Worker

Elizabeth Fry Society of Greater Vancouver
12.2020 - 10.2022
  • Conducted one-on-one case management with diverse populations, including providing referrals for clients to various resources in community and with health authorities.
  • Successfully built trusting and respectful relationships with residents.
  • Responded to heightened situations with clients and visitors, with the aim of de-escalating and finding mutually acceptable resolutions.
  • Protected resident privacy and confidentiality by storing folders safely and observing a strict policy of non-disclosure with anyone outside of the staff.
  • Assisted new residents at move-in to complete required paperwork, review policies and expectations and site orientation.
  • Participated in daily shift change meetings to communicate significant events or details for all clients.

Education

Rental Property Management Licensing Course -

UBC Sauder School of Business
11.2025

High School Diploma -

Carson Graham Secondary
06.2019

Skills

  • Self-motivated and focused
  • Responsive to new challenges
  • Leadership and team building
  • Effective communication and interpersonal skills
  • Strong organizational and time management skills
  • Team player
  • Critical thinking
  • Innovative problem-solving
  • Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Google Docs, Google Drive, and POS systems

Languages

English
Native or Bilingual
French
Limited Working

Timeline

General Manager/Administrative Assistant

Douce Diner
10.2023 - Current

Server

Douce Diner
05.2022 - Current

Housing Support Worker

Elizabeth Fry Society of Greater Vancouver
12.2020 - 10.2022

Rental Property Management Licensing Course -

UBC Sauder School of Business

High School Diploma -

Carson Graham Secondary

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Eva Delgado