Eva Chai

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
• Attended industry events and conventions to expain sales opportunities.
• Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
• Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
• Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
• Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
• Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
• Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.

• Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
• Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
• Assisted sales team with completing customer transactions and managing issues.
• Developed strong client relationships for repeat business and increased referrals.
• Completed store opening and closing procedures by counting drawers and managing security.
• Demonstrated exemplary customer service by engaging clients on sales floor.
• Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
• Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
• Trained new associates in successful sales and performance strategies.
• Managed and developed sales team.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Increased customer satisfaction, ensuring prompt and accurate response to inquiries.
• Enhanced sales forecasting accuracy by analyzing sales data and market trends.
• Managed inventory levels to meet sales demands without overstocking.
• Streamlined sales processes for efficiency, reducing time to close deals.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Same as above

• Reviewed documentation and identified financial discrepancies where applicable.
• Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
• Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
• Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
• 
  

• Reviewed and analyzed sales performance data, identifying trends and areas for improvement.
• Increased sales revenue by developing and implementing strategic financial plans for the sales department.
• Developed customized financial reports, enabling sales managers to monitor and optimize their team''s performance effectively.
• Managed budgeting and forecasting activities, ensuring accurate financial projections for the sales team.
• Reviewed sales agreement with the customer to ensure vehicle, options, and prices are correct; completed credit application with the customer and discusses
  payment terms and obtained credit approval, and notify the customer of credit approval/rejections
• Provided customers with a thorough explanation of aftermarket products and
  extended warranties and drafted/completed contracts for vehicle sales and leases
• Developed relationships with the financial institutions, manufacturers; sources
  and manage alternative/competitive interest rates and finance programs
• Ensured documentation is correct i.e., title, lien information, taxes, etc;
  performed lien check on all trade-ins and confirmed payout/lien amount with
  the financial institution and buyout terms
• Developed and oversaw the execution of complex sales processes that include partnership development, cold-calling, forecasting, regional sales, quota attainment, value propositions, and contract negotiations
• Performed people management by ensuring the allocation of appropriate resources, the commitment of staff to the achievement of objectives and targets, managing performance, and appraisals, and succession planning for workplace diversity; oversaw the interviewing, hiring, training, leadership, mentorship, and coaching of sales reps using tailored sales training approaches
• Involved in forecasting goals and objectives for sales, gross, and key expenses on a monthly and annual basis; achieved monthly sales and delivery targets by achieving and exceeding individual/team Sales and KPI targets
• Acquired daily, weekly, and monthly reports on sales and used the data to set monthly objectives; conducted sales meetings to establish goals, track activities, review successes, and evaluated any industry and procedure changes
• Achieved Number 1 CSI score for the location
• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
• Developed strong relationships with clients to grow business networks.
• Followed up with customers after sales to gain feedback.
• Highlighted new products and company promotions during sales pitches.
• Trained new employees on company policies and strong sales techniques.
• Generated leads and located opportunities for market expansion and business growth.
• Cold called potential customers to generate leads.
• Arranged in-person meetings and visited with clients to improve success of sales pitches.
• Built and maintained pipeline that supported monthly, quarterly and annual goals.
• Updated and expanded client databases within assigned territory.
• Attended industry events and conferences to attract potential customers and
  increase brand awareness.
• Monitored competitor trends and market shifts to maintain company relevance. •

• Offered vehicle financing and insurance to customers and provided them with a thorough explanation of aftermarket products and extended warranties and a complete explanation of manufacturer and dealership service procedures and policies
• Completed applications, pulled credit scores, drafted sales contracts, determined payoff amounts, and performed title checks
• Maintained positive working relationships to secure competitive interest rates and financing programs; involved in seeking new lending institutions to maximize business growth
• Processed financing and leasing deals accurately and secured approval through financial sources to secure approval and through the proper federal, state, and corporate channels
• Trained and provided the sales team with information on finance and lease programs, balloon re-financing, lease assumptions, and the benefits of the dealership’s financing and extended service programs