Eva Brown
Hayward
Summary
Dedicated Benefits Specialist with expertise in client advocacy, benefits explanation, and compliance. Proven ability to streamline processes and enhance service delivery, ensuring efficient benefits processing and improved client understanding.
Overview
38
38
years of professional experience
Work History
Benefits Specialist
Social Security Adminstration
Richmond, CA
08.2022 - 07.2024
- Processed benefit claims efficiently, ensuring compliance with Social Security regulations.
- Assisted clients in understanding eligibility requirements and benefit options effectively.
- Maintained accurate records of client interactions and benefit processing activities.
- Collaborated with team members to streamline workflow and improve service delivery.
Social Worker
Christian Homes
San Leandro, CA
05.2021 - 08.2022
- Facilitated individual and group counseling sessions to support client emotional well-being.
- Developed and implemented care plans tailored to client needs and goals.
- Coordinated with multidisciplinary teams to ensure comprehensive client services.
- Advocated for clients' rights, ensuring access to necessary resources and support systems.
Grant Administrator
Community Action Partnership of Solano County
Fairfield, CA
01.2010 - 11.2012
- Managed grant application processes, ensuring compliance with funding requirements and deadlines.
- Developed and maintained relationships with community partners to enhance grant opportunities.
- Reviewed and analyzed grant proposals for alignment with organizational goals and objectives.
- Coordinated training sessions for staff on grant management best practices and compliance standards.
One Stop Specialist
Workforce Investment Board of Solano County
Fairfield, CA
09.2009 - 01.2010
- Developed workforce development strategies to enhance employment opportunities for community members.
- Coordinated training programs to improve job readiness and skill development among participants.
- Analyzed labor market trends to inform program adjustments and resource allocation.
- Collaborated with local employers to identify hiring needs and create targeted recruitment initiatives.
Eligibility Work Specialist
Contra Costa County Employment and Human Services Department
Richmond, CA
02.1986 - 03.2008
- Developed and implemented case management strategies to enhance client support services.
- Coordinated training sessions for staff on best practices in service delivery and compliance standards.
- Interpreted client data to reveal trends that support strategic resource allocation and boost program efficiency.
- Facilitated communication between departments to streamline service processes and improve client outcomes.
- Executed outreach programs that increased community engagement and awareness of available resources.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Streamlined project delivery processes, reducing completion times significantly.
- Assisted in developing strategic plan that aligned with long-term company goals.
Education
Bachelor of Science - Social Work
Alabama State University
Montgomery, AL05-1974
Skills
- Established verification protocol with States, Counties, and other Governmental agencies for granting categorical aid and other related program
- Explained Benefits explanations with other States, as it relates to approval or denial of benefits
- Trained new workers on Governmental procedures
- Proactively developed instructional presentation materials and trained team on standardized administrative processes/procedures on States of California Times Limits regulation
- Provide office management support, handling general office forms Handle all Special assignments from management, including Job fairs, for the community
Languages
English
Timeline
Benefits Specialist
Social Security Adminstration
08.2022 - 07.2024
Social Worker
Christian Homes
05.2021 - 08.2022
Grant Administrator
Community Action Partnership of Solano County
01.2010 - 11.2012
One Stop Specialist
Workforce Investment Board of Solano County
09.2009 - 01.2010
Eligibility Work Specialist
Contra Costa County Employment and Human Services Department
02.1986 - 03.2008
Bachelor of Science - Social Work
Alabama State University