Eva Bishnoi

Reviewing and validating submitted documents for accuracy and compliance.

Ensuring account details are correct and meet security requirements.

Processing and submitting various customer and internal requests.

Handling and recording fund deposits accurately.

Contacting clients or other financial institutions for follow-ups and verifying if their funds have been transferred.

• Observed packing operations to verify conformance to specifications.
• Gathered, organized and input information into digital database.
• Maintained accurate records of all financial transactions processed within the department ensuring compliance with regulatory requirements.

• Receive requests from internal and external clients for processing financial transactions (e.g
• Sending cables, IBP's, preparing drafts/money orders and transferring funds between
• Accounts)
• Process entries using multiple steps and involving unique situations (e.g
• Foreign exchange
• Corporate accounts) to ensure adjustments are posted directly to customer's accounts
• Operation centers or branches
• Verify documentation on file to ensure accuracy (e.g
• Fax agreement, signatures, special
• Handling instructions, available funds); create new client files using an in-house database
• System and ensure client service charges are calculated and charged appropriately
• Receive requests and verify information against documentation, indicating any special
• Handling instructions as dictated by the client, print and forward information as appropriate
• Remit and/or settle funds (e.g
• Cable, EFT, IDP, third party demands) using an in-house
• System to fulfill client requests
• Escalate non-conforming requests or those requests exceeding dollar limits to appropriate
• Areas for authorization
• Complete clerical duties such as filing, faxing, photocopying, stationery ordering, typing
• Basic information and modifying established spreadsheets to provide administrative
• Support to department
• Keep informed on all changes to products and services, rules and regulations to ensure
• Accurate processing of documents and perform accurate quality assurance checks
• Collect measurement information for job function following procedures and guidelines
• (e.g
• Volume and time) to track and report to Sr
• Officer and/or Supervisor
• Strive to meet high customer service levels by processing incoming requests efficiently
• And in accordance with procedures and policies to meet Service Level Agreements
• Prioritize and organize workload based on risk/severity and documents required to ensure
• Deadlines are met according to policies and procedures and service level agreements
• Train new incumbents and/or temporary staff on procedures and guidelines to ensure
• Transfer of knowledge and consistency in process
• Cross train in other positions to assist/provide support to other team members/area(s) of
• Equal value in peak times or on a temporary basis to meet or exceed Service Level
• Agreements
• Identify and recommend changes to existing processes and procedures to improve client
• Satisfaction
• Interpret exception items against procedures and escalate based on customer impact

• Mentored and coached team members to ensure successful performance
• Motivated team to achieve optimal results through effective communication and interpersonal skills
• Created clear roles and responsibilities for each member of the team based on strengths and weaknesses
• Coached individuals to develop their technical knowledge as well as soft skills such as communication, teamwork
• Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks
• Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
• Addressed customer questions and recommended appropriate products and services to increase satisfaction
• Encouraged open dialogue among all employees by creating a safe space for ideas exchange.

• Unwavering commitment to technical and customer service
• Build productive relationships, resolve complex issues and win customer loyalty
• Strategic relationship and partnership-building skills
• Listen attentively, solve problems creatively and use tact and diplomacy
• Resolving their technical issues through phone and chat support
• Sales, problem solving, teamwork, active listening and empathizing.