Eva Andersen

San Diego

Summary

Dynamic front desk agent at Embassy Suites by Hilton, recognized for exceptional guest relations and leading upsell conversions. Proven ability in financial analysis and conflict management, consistently enhancing guest satisfaction. Trusted for VIP check-ins and training, demonstrating strong relationship-building skills and a commitment to excellence in service delivery.

Overview

years of professional experience

Work History

Front Desk Agent

Embassy Suites by Hilton

La Jolla

03.2024 - Current

Recognized for delivering warm, intuitive guest service; praised in satisfaction surveys as a “kind force at the front desk.”
Ranked among the top front desk agents in Hilton Honors enrollment, demonstrating strong persuasion and relationship skills.
Led the property in upsell conversions by identifying guest needs and recommending premium upgrades.
Adapted rapidly to a high-pressure environment, mastering Hilton systems and protocols with no prior experience.
Trusted by management for VIP check-ins and training new hires; known for empathy, professionalism, and quick learning.

Doordash Delivery

Doordash

San Diego

01.2024 - 01.2025

Monitored food delivery to ensure quality standards were met.
Collaborated with kitchen staff to ensure timely food delivery.
Managed safe and smooth food delivery at banquets, conferences and social events.

Education

B.S. - Real Estate & Development, Accounting

University of California, San Diego

San Diego, CA

06-2028

Skills

Customer service
Financial analysis
Data interpretation
Sales strategies
Guest relations
Critical thinking

Relationship building
Reservations
Guest amenities
Problem-solving skills
Conflict management
Oral and written communications

Professional Academic Accomplishments

On track to earn California real estate license by 12/25.
Maintained a 4.4 GPA in high school while traveling for international soccer; UCSD Dean’s Honors Roll, 2024–2025.
NCAA Division I student-athlete on the UC San Diego Women’s Soccer Team.
Represented Puerto Rico in FIFA World Cup Qualifiers (2021–2023); U20 National Team (2023); CONCACAF U17 semifinalist (2022).
First Team All-Conference – South Coast League (2022–2024); Varsity Offensive MVP (2022–2024); Team MVP (2024).
Recognized as a top performer in Hilton Honors program enrollment; consistently ranked among the top agents for converting guest interactions into loyalty sign-ups.
Led the property in upsell conversions by identifying guest needs and recommending premium room upgrades, directly increasing hotel revenue.
Regularly praised in guest satisfaction surveys and known for a warm, intuitive approach to service; described as a 'kind force at the front desk.'
Trusted by management to train new hires and handle VIP guests, reflecting strong professionalism, quick learning, and leadership potential.
Thrived in a high-volume hospitality environment, mastering Hilton systems with no prior experience—demonstrating adaptability, fast learning, and composure under pressure.

Affiliations

Was a Division 1 soccer player while working and in school as a full time student. Exceptional work ethic and time management.

Timeline