Ev-Anne Graham
Burnt River,ON
Summary
Organized Medical Office Administrator with 15+ years of practical experience known for productivity and efficient task completion. Specialize in patient scheduling, medical billing, and electronic health records management. Excel in communication, time management, and problem-solving to enhance office operations and patient care.
Overview
16
16
years of professional experience
Work History
Medical Office Administrator
Dr. Meileen Joynt
Lindsay, Ontario
09.2011 - Current
- Organized patient files and streamlined operations to improve efficiency.
- Organized and managed medical supply inventory to foster continuous availability of required items.
- Called in prescription refills for patients.
- Explained policies, procedures and services to patients.
- Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume practice.
- Communicated with patients with compassion while keeping medical information private.
- Maintained records management system (Telus PS Suite EMR).
- Prepared and maintained examination rooms.
- Prepared patients to see physician (Vitals).
- Performed OHIP billing and RAs.
- Performed data entry tasks accurately within specified timeframe.
- Created reports utilizing practice management software system.
- Prepared charts prior to patient visits.
- Triaged patients.
- Prepared Custom Forms.
Medical Office Administrator
City of Kawartha Lakes Family Health Team
Lindsay, Ontario
03.2010 - 08.2011
- Greeted patients, answered phones and scheduled appointments.
- Maintained manual medical records.
- Explained policies, procedures and services to patients.
- Conducted administrative duties such as typing correspondence and filing documents.
- Prepared charts prior to patient visits.
- Provided support to clinical staff when needed.
- Updated patient demographics regularly in the manual health record system.
- Provided exceptional patient experience through friendly and compassionate communications.
- Oversaw office inventory and timely reordering of supplies.
- Communicated with physicians.
- Arranged patient tests.
Medical Transcriptionist
Ross Memorial Hospital
Lindsay, Ontario
04.2009 - 07.2011
- Transcribed medical dictation from physicians, including patient histories, physical examinations and discharge summaries.
- Reviewed transcribed documents for accuracy and completeness in accordance with established procedures, printed, and distributed reports.
Medical Office Administrator
Dr. Galina Miletskaia
Lindsay, Ontario
09.2008 - 06.2010
- Greeted patients, answered phones and scheduled appointments.
- Conducted administrative duties such as typing correspondence and filing documents.
- Prepared charts prior to patient visits.
- Ordered office supplies and maintained inventory of medical equipment.
- Updated patient demographics regularly in the electronic health record system.
- Performed medical transcription duties.
- Organized patient files and streamlined operations to improve efficiency.
- Ordered tests.
Education
Some College (No Degree) - Ward Secretary Certificate
Sir Sandford Fleming College
LindsayOnline OHIP Billing Course - OHIP billing
OHIP
Skills
- Medical Knowledge and Terminology
- Medical software applications
- Understanding of medical ethics
- Patient care advocacy
- Office procedures understanding
- Transcription
- Medical Records Management
- Excellent time management
- Excellent organizational ability
- Detail-oriented
- Ability to work independently, or in a team setting
Timeline
Medical Office Administrator
Dr. Meileen Joynt
09.2011 - Current
Medical Office Administrator
City of Kawartha Lakes Family Health Team
03.2010 - 08.2011
Medical Transcriptionist
Ross Memorial Hospital
04.2009 - 07.2011
Medical Office Administrator
Dr. Galina Miletskaia
09.2008 - 06.2010
Some College (No Degree) - Ward Secretary Certificate
Sir Sandford Fleming College
Online OHIP Billing Course - OHIP billing
OHIP
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