Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Eunice Marquez Banda

Vancouver,BC

Summary

Experienced Customer Service Representative fluent in English and spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

6
6
years of professional experience

Work History

Hielitos Nice´s

Ice Cream Shop
06.2020 - Current
  • Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Customer service

Papeleria Roleni
01.2018 - 01.2022
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Burnaby North Secondary School
Burnaby, British
06.2024

High School Diploma -

Bodwell High School
North Vancouver, British
2022

High School Diploma -

Instituto Montesorri
Sabinas, Coahuila, Mexico
2019

Skills

  • Fast to learn new tools
  • Managing Appointments
  • Customer Needs Assessments
  • Social Media Campaign
  • Participation Strategies
  • Corporate Communications
  • Maintaining Clean Work Areas
  • Customer Satisfaction
  • Customer Experience

Additional Information

  • 3rd place on ¨feria de ciencias at institute montesorri. May 2017
  • AWARDS AND ACHIVEMENTS , November 2018 2nd place-“Best day of the death’s poem”-Institute Montessori.
  • February 2022 Perfect Attendance - Bodwell High School.


Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Hielitos Nice´s

Ice Cream Shop
06.2020 - Current

Customer service

Papeleria Roleni
01.2018 - 01.2022

High School Diploma -

Burnaby North Secondary School

High School Diploma -

Bodwell High School

High School Diploma -

Instituto Montesorri

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Eunice Marquez Banda