Katherine Ann Catajoy
309 Ligas III, Bacoor City, Cavite,Philippines
Summary
Qualified food service professional bringing 5 years of experience in the field. Focused on providing exceptional customer service and maintaining food safety.
Overview
13
13
years of professional experience
Work History
Food Service Supervisor
Wendy's Philippines
03.2022 - Current
- Directed food preparation and cooking activities to meet health and safety standards.
- Served consistent portions following recipes and control standards.
- Streamlined order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Coordinated schedules of multiple shifts to maximize coverage while minimizing labor costs during slow periods or seasonal fluctuations in business volume.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Monitored food inventory and supplies to prevent waste.
- Oversaw training of more than 12 team members.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Housekeeping Room Attendant
Courtyard Hotel
08.2023 - 09.2023
- On the Job Training as part of our college diploma curriculum
- Changed bed linens and collected soiled linens for cleaning.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Food Counter Attendant
Wendy's Philippines
06.2021 - 03.2022
- Consistently met or exceeded performance goals related to speed of service, order accuracy, and customer satisfaction ratings.
- Cleaned and maintained dining area and condiment stations.
- Addressed customer complaints and inquiries to verify satisfaction.
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Handled cash transactions accurately, contributing to overall financial accountability.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Demonstrated adaptability by cross-training on various stations within the food counter area, increasing overall efficiency and versatility.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Processed sales transactions using POS system.
- Provided information regarding promotions and menu items.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Prepared fresh and appetizing food items in accordance with established recipes and guidelines.
Food and Beverage Attendant
Bobacha Milk Tea House
06.2019 - 10.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Curated hand made tea and coffee beverages.
- Greeted and seated guests to provide friendly and welcoming experience.
- Made freshly baked goodies everyday.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Demo Sales Associate
SM Group Of Companies Inc.
02.2011 - 01.2012
- Arranged demonstration areas to be appealing to attract attention of prospective customers.
- Recommended specific product options to meet customer needs.
- Assisted customers in locating items, addressed questions and provided product samples.
- Provided exceptional customer service, resulting in increased satisfaction and positive feedback from clients.
Education
Advanced Diploma - Hospitality Management Services
Paranaque City College
Paranaque City, Philippines07.2024
Skills
- Food Preparation
- Food and Beverage Service
- Food production management
- Staff Leadership
- Cash Handling
- Service Training
- Operational Problems Analysis
- Service Quality Standards Evaluation
- Inventory Control
- Cost controls
- Quality Control
- Sanitation Standards
- Safety Training
Languages
English
Timeline
Housekeeping Room Attendant
Courtyard Hotel
08.2023 - 09.2023
Food Service Supervisor
Wendy's Philippines
03.2022 - Current
Food Counter Attendant
Wendy's Philippines
06.2021 - 03.2022
Food and Beverage Attendant
Bobacha Milk Tea House
06.2019 - 10.2020
Demo Sales Associate
SM Group Of Companies Inc.
02.2011 - 01.2012
Advanced Diploma - Hospitality Management Services
Paranaque City College
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