Eunice Brenda Paz
Whitecourt,AB
Summary
Dynamic Food Service Supervisor with a proven track record at Noor Development Corporation, excelling in staff supervision and inventory management. Enhanced customer satisfaction through effective team development and streamlined operations, achieving significant improvements in service speed and employee retention. Committed to maintaining high sanitation standards while fostering a collaborative work environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Noor Development Corporation O/a Ramada by Wyndham
Whitecourt, AB
06.2023 - 01.2026
- Supervised daily food service operations to ensure compliance with health and safety standards.
- Trained and mentored staff in food preparation techniques and customer service excellence.
- Coordinated inventory management, minimizing waste and optimizing stock levels for peak performance.
- Implemented efficient workflows to enhance service speed during high-volume periods.
- Developed schedules to ensure adequate coverage during busy shifts while managing labor costs effectively.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty to the establishment.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Established and managed team schedules and shift assignments.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Served consistent portions following recipes and control standards.
- Prepare and submit reports
Bakery Assistant
Coles Supermarket Pty Ltd
Darwin, Australia
06.2019 - 03.2020
- Assisted in daily bakery operations, ensuring quality and freshness of baked goods.
- Managed inventory levels, restocking supplies to maintain optimal product availability.
- Collaborated with team members to streamline production processes and improve workflow efficiency.
- Conducted quality checks on baked items, maintaining compliance with food safety standards.
- Baking, creaming and decorating donuts, cakes, and sweet pastries.
Food Server/Waistaff/Kitchen Assistant/All-rounder
Croc Restaurant
Darwin, NT Australia
06.2019 - 12.2019
- Provide exemplary customer service, greeting customers and help guests with basic questions
- Present menu, take customer's order, and serve food and beverages promptly
- Replenish condiments, table napkins and other supplies
- Helping co-workers with other details such as filling water, setting up and clearing tables, washing dishes
- Prepare bills/receipts and collect payments from customers.
Fresh Bakery Retail Manager
Coles Supermarket Australia Pty Ltd.
Sydney Australia
09.2017 - 12.2018
- Led team in achieving sales targets through effective training and performance management.
- Streamlined inventory management processes, reducing stock discrepancies and improving accuracy.
- Enhanced customer experience by implementing new service protocols and staff training initiatives.
- Analyzed store performance data to identify trends and drive strategic improvements in operations.
- Coordinated promotional activities, ensuring timely execution and alignment with marketing strategies.
- Mentored junior staff, fostering a culture of collaboration and continuous improvement within the team.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
- Assist bakers and team members in meeting daily production by operating ovens, baking proofed breads/rolls, de traying, packing, and filling shelves.
Assitant Bakery In-charge/Sales Associate
Coles Supermarket Pty Ltd
Sydney, Australia
11.2014 - 08.2017
- Delivered exceptional customer service, enhancing shopping experience and fostering customer loyalty.
- Executed efficient stock management procedures, ensuring product availability and organization on sales floor.
- Trained and mentored junior staff, promoting best practices in customer engagement and sales techniques.
- Works across different departments
- Operates cash register
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Diploma in Hospitality Management -
International College of Advance Education
Darwin, Australia12-2019
Certificate III in Pattiserie - Culinary of Arts
Evolution Hospitality Institute
Sydney, Australia10-2018
Bachelor of Science -
University of St. Theresa's College
Bachelor Of Science In Secondary Education 01-2001
Bachelor of Science - Biology
Cebu Doctors' University
Cebu Philippines05-1998
Skills
- Staff supervision
- Kitchen staff coordination
- Food preparation
- Schedule management
- Inventory management
- Sanitation standards
- Team development
Languages
English
Full Professional
Certification
- Coles Skilled Baker - Sydney, Australia
- Commercial Cooking NCII - Cebu, Philippines
- Licensed Education Teacher - Philippines
Timeline
Food Service Supervisor
Noor Development Corporation O/a Ramada by Wyndham
06.2023 - 01.2026
Bakery Assistant
Coles Supermarket Pty Ltd
06.2019 - 03.2020
Food Server/Waistaff/Kitchen Assistant/All-rounder
Croc Restaurant
06.2019 - 12.2019
Fresh Bakery Retail Manager
Coles Supermarket Australia Pty Ltd.
09.2017 - 12.2018
Assitant Bakery In-charge/Sales Associate
Coles Supermarket Pty Ltd
11.2014 - 08.2017
Diploma in Hospitality Management -
International College of Advance Education
Certificate III in Pattiserie - Culinary of Arts
Evolution Hospitality Institute
Bachelor of Science -
University of St. Theresa's College
Bachelor of Science - Biology
Cebu Doctors' University