EUNICE OMOKOYA
Support Worker
Bedford,Nova Scotia
Summary
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Care Giver- Volunteer
Charis-Med Hospital
09.2021 - 01.2023
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Followed universal precautions and established policies minimizing exposure to blood or bodily fluids.
- Performed healthcare-related tasks such as monitoring vital signs and medication, under direction of registered nurses and the physician.
- Helped patients move in and out of beds, baths and wheelchairs.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning and assisting with their personal care.
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisors or case managers.
Remote Business Developer
WATU AFRICA
03.2020 - 03.2022
- Reviewing current market trends and proposing new business ideas.
- Foster and develop relationships with customers/clients.
- Provided information and resolved concerns to assist customers.
Government & Civic Education Teacher
Community Secondary School
04.2018 - 04.2019
- Maintained student attendance records, grades and other required records.
- Gathered and coordinated materials necessary for lecture.
- Compiled, Administered and grade examinations.
- Evaluated and grade students class work, assignment and papers.
- Revised and evaluated curricula, course content and methods of instruction.
On Air Personality- Volunteer NYSC
Akwa Ibom Broadcasting Corporation
06.2018 - 11.2018
- Read news flashes to inform audience of important events.
- Study background information in order to prepare for programs.
- Comment on music and other entertainment matters.
- Record commercials for later broadcast.
- Identify stations and introduce or close shows, using memorized or read scripts.
Assistant Administrator
ECOTES University
12.2017 - 02.2018
- Answering phone calls and emails, greeting and directing office visitors to designated meeting areas.
- Maintained digital databases, physical files and area logs.
- Arranged conference rooms and facilities to prepare for meetings.
- Performed routine analysis and calculations to process data for internal reports.
- Performed routine clerical tasks by scanning, filing and copying documents.
Logistics Department Intern
Nigeria Brewries Plc
06.2016 - 10.2016
- Distribution of purchase orders to vendors, service providers and transport carriers.
- Liaising and negotiation
- Provided efficient and courteous service to customers at all times.
- Prepared staff beverages.
Cyber Cafe Attendant
MiiHandCreations Limited
06.2014 - 12.2014
- Ensure that users are welcomed, helped and provided with a safe and suitable equipped environment.
- Assist customers with downloads, printing, scanning, attaching and emailing documents.
- Monitor use of computer and media equipment, printing equipment and other machines to ensure compliance of the Cafe policy.
- Daily record of operation, comprehensive account report after sales.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor Of Science - International Relations
Les Cours Sonou University
Republic Of Benin06.2017
Secondary School Leaving Certificate (SSCE/WAEC) - Arts And Humanities
Remroyal Secondary School
Lagos 07.2014
First School Leaving Certificate -
Remroyal Primary School
Lagos07.2009
Skills
- Greet Guests
- Customer Needs Assessments
- Customer Feedback
- Conflict Resolution Techniques
- Critical Thinking
- Verbal and Written Communication
- Microsoft Word
- Conflict Mediation
- Beverage Service
- Learning Strategies
- Situational Awareness
- Social Perceptiveness
- Public Speaking
- Clerical Support
- Team Collaboration
- Telephone Etiquette
- Recordkeeping and Confidentiality
- Managing Reception
- Administrative Support
- Client Relations Strength
- Phone Inquiries
- Attention to Detail
Certification
- Project Management Professional
- Cabin Crew Ab- Intio Certificate of training
- Cabin Crew License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Risk comes from not knowing what you are doing.
Warren Buffett
Timeline
Care Giver- Volunteer
Charis-Med Hospital
09.2021 - 01.2023
Remote Business Developer
WATU AFRICA
03.2020 - 03.2022
On Air Personality- Volunteer NYSC
Akwa Ibom Broadcasting Corporation
06.2018 - 11.2018
Government & Civic Education Teacher
Community Secondary School
04.2018 - 04.2019
Assistant Administrator
ECOTES University
12.2017 - 02.2018
Logistics Department Intern
Nigeria Brewries Plc
06.2016 - 10.2016
Cyber Cafe Attendant
MiiHandCreations Limited
06.2014 - 12.2014
Bachelor Of Science - International Relations
Les Cours Sonou University
Secondary School Leaving Certificate (SSCE/WAEC) - Arts And Humanities
Remroyal Secondary School
First School Leaving Certificate -
Remroyal Primary School
- Project Management Professional
- Cabin Crew Ab- Intio Certificate of training
- Cabin Crew License
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