EUNICE NJOROGE
Mississauga,ON
Summary
An experienced Office Administrative Assistant seeking a position within your organization in which my experience of success in distributing excellent customer service, clerical support, and administrative assistance will be utilized and enhanced along with the willingness to train in an area that is needed or required of me for the purpose of growth and development to fulfill the company’s expectations and long-term career goals. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Administration Assistant
Spire Bank
07.2019 - 06.2023
- Provide full administration support to the team and department
- Perform data-entry, documentation, printing and filling duties
- Maintain a proper and user friendly filling and document control system for recording and tracking of all documents
- Support the officers in daily administration roles and to keep stock of stationary supplies for the department
- Create and maintain useful databases for the department
- Perform some research duties as and when required by the team
- Assist the Department head to maintain a proper attendance and tracking report for the department
- Assist on any ad-hoc tasks as required by the department.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Administrative Assistant
AFA {Agriculture & Food Authority}
03.2017 - 04.2019
- Perform office administration and clerical duties
- Operate telephone switchboard and answer and transfer calls
- Take messages and communicate to appropriate employees
- Greet visitors and escort them to appropriate office or person
- Respond to visitor’s questions professionally and courteously
- Sort and distribute incoming mails and handle outgoing mails
- Place outgoing calls and conference calls as needed
- Maintain reception area clean and organized
- Notify Security Officer about unescorted guests and emergency situations.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Assistant Supervisor
Majid Al Futtaim Fashion LLC. {Dubai}
10.2009 - 08.2015
- Responsible for ensuring that customer enquiries are resolved at first point of contact
- Handling wide range of incoming calls and face to face meetings with customers
- Also in charge of resolving all interactions positively and to customers complete satisfaction
- Greet, serve and direct customers by suggesting items, help selection of items
- Product ranges and advice on sale purchase by providing adequate information
- Recommend creative selling techniques based on market and product knowledge
- Stocking, replenishing, steaming and cleaning sales areas
- Deal with minor customer complaints and refer the extreme cases to the Store Manager/Assistant Manager for action and resolution
- Processing payments of various kinds
- Issuing refunds or compensation to customers
- Comply with all store security policy and regulations at start or end of shift.
- Submitted documentation and reports to upper management.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
Education
Bachelor of Science - Business Management
Kenyatta University
Nairobi11.2000
Skills
- Management skills
- Attention to details
- Dealing with challenges
- Able to handle complaints and difficult situations
- Can work with minimal supervision
- Motivated team player
Personal Information
Nationality: Kenyan
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Administration Assistant
Spire Bank
07.2019 - 06.2023
Administrative Assistant
AFA {Agriculture & Food Authority}
03.2017 - 04.2019
Assistant Supervisor
Majid Al Futtaim Fashion LLC. {Dubai}
10.2009 - 08.2015
Bachelor of Science - Business Management
Kenyatta University
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