EUNICE MAGDANGAN
Calgary,Canada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Administrative Clerk
Bay River College
07.2023 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
Advisor I, Blended Support
Concentrix CVG Philippines, Inc.
04.2022 - 01.2023
- Liaising with customers via phone call
- Answering inquires and concerns about customer's telecommunication service provider and service via phone call
- Resolve any emerging problems
- Answering inquires and concerns about customer's telecommunication service provider and service via phone call
- Resolve any emerging problems
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Improved processes by recommending operational changes.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
Customer Service Representative
Teleperformance Philippines
09.2021 - 10.2021
- Flexible
- Passionate
- Reliable
- Documentation
- Team Work
- Leadership.
Customer Service Representative
Teletech (TTEC) Philippines
09.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Marketing Assistant
Don Philip Marketing Corporation
10.2019 - 02.2021
- Preparation of daily, weekly and monthly sales reports and documentation
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Generated leads through phone calls, emails and face-to-face interactions.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Collected, analyzed and summarized data and trends to provide marketing tracking and research.
- Utilized time tracking software for accurate project and time management.
- Monthly inventory of fixed assets.
Field Representative
FPambuan Electrical Contractor
03.2017 - 08.2017
- Liaising with clients and answering all questions and complaints
- Person in charge on registration of client's electric connection in Meralco/Batelec
- Preparing and submitting service reports.
Education
Bachelor of Science - Business
Dalubhasaan Ng Lunsod Ng San Pablo
San Pablo City, Philippines04.2019
High School Diploma -
San Jose National High School
San Pablo City, Philippines06.2015
Skills
- Interpersonal Skill
- Marketing Skill
- Time Management Skill
- Decision Making
- Self-Motivated
- Responsible
- Database Entry
- Customer Follow-Up
- Daily Reporting
- Clerical Support
- Documentation and Recordkeeping
- Verbal and Written Communication
Organizational Affiliation
- Kristyanong Kabataan Para sa Bayan Movement, Chairman, 03/01/17, 01/31/23
- Jesus Is Lord Church, San Gregorio San Pablo City Laguna Philippines, Head of Management Information System Team, 10/01/20, 02/01/23
- Jesus Is Lord Church, San Gregorio San Pablo City Laguna Philippines, Head of Voices in Adoration (Choir), 08/01/19, 04/01/21
Languages
English
Professional Working
Timeline
Administrative Clerk
Bay River College
07.2023 - Current
Advisor I, Blended Support
Concentrix CVG Philippines, Inc.
04.2022 - 01.2023
Customer Service Representative
Teletech (TTEC) Philippines
09.2021 - 10.2021
Customer Service Representative
Teleperformance Philippines
09.2021 - 10.2021
Marketing Assistant
Don Philip Marketing Corporation
10.2019 - 02.2021
Field Representative
FPambuan Electrical Contractor
03.2017 - 08.2017
Bachelor of Science - Business
Dalubhasaan Ng Lunsod Ng San Pablo
High School Diploma -
San Jose National High School
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