Summary
Overview
Work History
Education
Skills
Volunteer
Honors & Awards
Certification
Languages
Timeline
Generic

Eunice Lai

Richmond,BC

Summary

Motivated and goal-oriented university student with exceptional customer service and teaching background. Experienced in communicating with customers and problem-solving. Native proficiency in English, Cantonese, and Mandarin.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hostess/Server Assistant

Eggspectation Restaurant
04.2022 - Current
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.
  • In charged of running food to all tables.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.

Store Clerk

Sungiven Foods
12.2020 - 04.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Assisted customers by locating items, processing payments and carrying out heavy purchases.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Performed inventory control, such as counting and stocking merchandise.

Education

Bachelor of Arts - Social Sciences

University of British Columbia
Vancouver, BC
06.2026

High School Diploma -

Richmond Christian School
Richmond, BC

Skills

  • Customer Service
  • Communication
  • Conflict and Complaint Resolution
  • Time Management
  • Team-player
  • Cash and Transaction Handling
  • Working in a fast-paced environment
  • Organization
  • Microsoft Office

Volunteer

Teacher

  • Awana Club (Lord's Love Church)
  • Sep 2021 - Present

Team Manager

  • Richmond Cosom Floor Hockey Association
  • Oct 2021 - Feb 2022

Special Education Teacher Assistant

  • Social Diversity for Children Foundation
  • Jul 2021 - Nov 2021

Honors & Awards

British Columbia Achievement Scholarship

  • Issued by the Province of British Columbia.

The Janelle Mak Award

  • Issued by Richmond Christian School

The Kronier Family Scholarship

  • Issued by Richmond Community Foundation


Certification

  • CPR/AED/First Aid (Canadian Red Cross)

Languages

  • English
  • Cantonese
  • Mandarin

Timeline

Hostess/Server Assistant

Eggspectation Restaurant
04.2022 - Current

Store Clerk

Sungiven Foods
12.2020 - 04.2022

Bachelor of Arts - Social Sciences

University of British Columbia

High School Diploma -

Richmond Christian School

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Eunice Lai