Eunice Hoyos
Ontario,CA
Summary
Professional healthcare administrative professional prepared for clinic support roles. Strong focus on patient care, accurate record-keeping, and scheduling. Known for effective team collaboration and adaptability to changing needs. Skilled in handling patient inquiries, managing medical records, and ensuring smooth clinic operations. Reliable, organized, and results-driven.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant / Clinic Clerk
USSI
2051 Marengo St, Los Angeles
01.2005 - 08.2013
- Registered approximately 100 patients a day
- Contributed to a welcoming environment by greeting patients warmly upon arrival at the clinic.
- Booked new and return patients
- Screened and directed care related documents for clinic
- Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Medi-cal, Medicare, or private insurance verification.
- Referral to community resources and health programs.
- Kept nurses informed of any problems and/ or emergencies
- Assist nurses and physicians with interpretation and redesign system
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Used electronic systems to enter provider orders and retrieve test results.
- Enhanced patient satisfaction by providing efficient check-in and check-out processes.
- Reduced errors in billing through diligent review of charges prior to submission for payment processing.
- Assisted in training new Clinic Clerks, sharing best practices for efficient workflow management and superior customer service skills.
- Ensured patient privacy by adhering to HIPAA regulations in all recordkeeping tasks.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Certified Nursing Assistant
Sharp Nurse Inc
Los Angeles
01.2004 - 01.2005
- Monitored, Reported and Recorded vital signs
- Assisted patients with Activities of Daily living, feeding, personal hygiene, kept patient care area clean
- Registered patients
- Booked, canceled, and reminded patients of appointments
- Assisted physicians with procedures and translation
- Worked under direction of licensed staff
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Arts - Social And Behavioral Science
East Los Angeles College
Monterey Park, CA12.2014
Certified Nursing Assistant Certificate - Office Assistant Training
Los Angeles Job Corps
Los Angeles, Ca01.2003
High School Diploma -
Fremont High School
Los Angeles, Ca06.2001
Skills
- Computer Skills: Word, Publisher, Excel, Access, PowerPoint, Outlook
- Medical terminology knowledge
- Front Desk Operations
- Office Administration
- Insurance Verification
- Medical Billing
- HIPAA Compliance
- Compassionate
References
Available upon request
Hobbies and Interests
- Spending time with family and friends
- Outdoor Sports
- Art/ Crafts
Volunteer Experience
- Volunteer work for ALAS International Convention, Los Angeles, CA, 01/01/97, 01/01/01
- Volunteer Work at Church, Los Angeles, CA, current, current
Languages
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant / Clinic Clerk
USSI
01.2005 - 08.2013
Certified Nursing Assistant
Sharp Nurse Inc
01.2004 - 01.2005
Associate of Arts - Social And Behavioral Science
East Los Angeles College
Certified Nursing Assistant Certificate - Office Assistant Training
Los Angeles Job Corps
High School Diploma -
Fremont High School