Eunice Hoyos
Ontario,CA
Summary
Professional healthcare administrative professional prepared for clinic support roles. Strong focus on patient care, accurate record-keeping, and scheduling. Known for effective team collaboration and adaptability to changing needs. Skilled in handling patient inquiries, managing medical records, and ensuring smooth clinic operations. Reliable, organized, and results-driven.
Overview
10
10
years of professional experience
Work History
Certified Nursing Assistant / Clinic Clerk
USSI
01.2005 - 08.2013
- Registered approximately 100 patients a day
- Contributed to a welcoming environment by greeting patients warmly upon arrival at the clinic.
- Booked new and return patients
- Screened and directed care related documents for clinic
- Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.
- Processed forms required for insurance approvals for scheduled procedures and office visits.
- Medi-cal, Medicare, or private insurance verification.
- Referral to community resources and health programs.
- Kept nurses informed of any problems and/ or emergencies
- Assist nurses and physicians with interpretation and redesign system
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Used electronic systems to enter provider orders and retrieve test results.
- Enhanced patient satisfaction by providing efficient check-in and check-out processes.
- Reduced errors in billing through diligent review of charges prior to submission for payment processing.
- Assisted in training new Clinic Clerks, sharing best practices for efficient workflow management and superior customer service skills.
- Ensured patient privacy by adhering to HIPAA regulations in all recordkeeping tasks.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Certified Nursing Assistant
Sharp Nurse Inc
01.2004 - 01.2005
- Monitored, Reported and Recorded vital signs
- Assisted patients with Activities of Daily living, feeding, personal hygiene, kept patient care area clean
- Registered patients
- Booked, canceled, and reminded patients of appointments
- Assisted physicians with procedures and translation
- Worked under direction of licensed staff
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Arts - Social And Behavioral Science
East Los Angeles College
Monterey Park, CA12.2014
Certified Nursing Assistant Certificate - Office Assistant Training
Los Angeles Job Corps
Los Angeles, Ca01.2003
High School Diploma -
Fremont High School
Los Angeles, Ca06.2001
Skills
- Computer Skills: Word, Publisher, Excel, Access, PowerPoint, Outlook
- Medical terminology knowledge
- Front Desk Operations
- Office Administration
- Insurance Verification
- Medical Billing
- HIPAA Compliance
- Compassionate
References
Available upon request
Hobbies and Interests
- Spending time with family and friends
- Outdoor Sports
- Art/ Crafts
Volunteer Experience
- Volunteer work for ALAS International Convention, Los Angeles, CA, 01/01/97, 01/01/01
- Volunteer Work at Church, Los Angeles, CA, current, current
Languages
Spanish
Native or Bilingual
Timeline
Certified Nursing Assistant / Clinic Clerk
USSI
01.2005 - 08.2013
Certified Nursing Assistant
Sharp Nurse Inc
01.2004 - 01.2005
Associate of Arts - Social And Behavioral Science
East Los Angeles College
Certified Nursing Assistant Certificate - Office Assistant Training
Los Angeles Job Corps
High School Diploma -
Fremont High School
Similar Profiles
Patrick NangautaPatrick Nangauta
General Laborer at USSIGeneral Laborer at USSI
Kiara TorresKiara Torres
Project Coordinator at USSI GlobalProject Coordinator at USSI Global
Stephanie VasquezStephanie Vasquez
Project Coordinator at USSI GlobalProject Coordinator at USSI Global