Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Eunice Hazel Prattipati

GUELPH,ON

Summary

Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate Customer Care Representative

Agricorp
Guelph, Canada
07.2024 - Current
  • Provide frontline customer service support to farmers and agribusiness clients regarding AgriStability and other agricultural programs.
  • Respond to customer inquiries via phone and email, ensuring accurate and timely resolution of issues.
  • Explain program details, eligibility requirements, and application processes to customers.
  • Assist clients with completing forms, updating account information, and understanding payment details.
  • Maintain accurate records of customer interactions and follow up on outstanding inquiries.
  • Collaborate with internal teams to resolve escalated customer concerns and ensure a seamless customer experience.
  • Use customer relationship management (CRM) systems to track inquiries and maintain customer data integrity.
  • Handle sensitive customer information with confidentiality and professionalism.
  • Support process improvements to enhance customer service efficiency and program delivery.
  • Assist farmers with AgriStability inquiries via phone and email

Senior Shift Supervisor

Club Demonstration Services
London, Canada
06.2023 - 07.2024
  • Providing leadership and guidance to the team, fostering a positive and collaborative work environment.
  • Strong communication skills and ability to work under pressure. Strong organizational skills, ensuring organized and efficient workflow in both individual and team-based projects.
  • Oversee product preparation, including food safety and sanitation.
  • Train Product Demonstrations in demonstration preparation and excellent customer service.
  • Calibrating thermometers
  • Managing a team of 100 employees
  • Inventory management and control involves maintaining track of product
  • Implement initiatives to enhance customer engagement and loyalty.

Sales Associate

Club Demonstration Services
London, Canada
06.2022 - 05.2023
  • Engage the consumer by creating brand awareness and enthusiasm
  • Dynamically sell products to the members.
  • Assist other Sales Advisors as required in a team-oriented environment
  • Set-up and organize merchandise; prepare vendor products according to written instructions
  • Adhere to all Food Safety handling and sanitation training and guidelines

Sales Representative

Primus.ca
London, Canada
03.2022 - 06.2022
  • Met customer needs while obtaining orders from existing and potential clients.
  • Used strong research skills and deep product knowledge to answer customer enquiries
  • Preparing and submitting weekly sales reports to the management team.
  • Self-motivated with a proactive approach to sales.
  • Maintain accurate records of sales activities, including sales calls, presentations, and closed deals.
  • Generated regular reports on sales performance.
  • Build and maintain strong relationships with existing clients.
  • Conduct regular check-ins, address client inquiries, and provide exceptional customer service.

Intern

Damodar Valley Corporation
, India
05.2017 - 06.2017
  • Integrated Watershed Management
  • Participated in research on soil classification, soil conservation results, pilot watershed research results
  • Contributed to the development of methodology of check dams impact, soil erosion, soil conservation.
  • Developed problem solving and result finding skills.
  • Assisted in implementing and managing projects related to water hydrology and nutrient management in agricultural landscapes.
  • Utilized GIS mapping techniques to analyze and visualize data on land use, soil types and nutrient distribution.

Education

Food Processing Operational Leadership Management - Implementing strategies for optimizing production processes and reducing waste, Food Chemistry and Analysis, Food Microbiology, Sensory Evaluation of Foods, Food Quality Assurance, Food Engineering, Food Safety and Regulations, Advanced Topics in Food Processing

Fanshawe College
London, ON
12.2023

Agribusiness Management Diploma - Successfully completed Agribusiness Management coursework, acquiring knowledge in strategic planning, financial management, and sustainable agricultural practices.

Fanshawe College
London, ON
12.2022

Agricultural Engineering - In my agricultural engineering course, I've learned how to enhance food processing using technology, sustainability, and resource management. We focused on machinery design, bioprocess optimization, water systems, and environmental principles for food safety and quality.

Sam Higginbottom University of Agricultural Technology and Sciences
12.2020

Skills

  • Decision trees
  • Call logging
  • Issue follow up
  • Security verification
  • Email communication
  • Payment processing
  • Custom order management
  • Multitasking and organization
  • Quality assurance
  • Problem-solving
  • CRM software
  • Time management
  • Sales strategies
  • Record keeping
  • Team collaboration
  • Customer service
  • Communication skills

Certification

  • Food Handler Certificate - Canadian Food Safety Group
  • Health and Safety Certificate - Ministry of Labor
  • Grower Pesticide Certificate - University of Guelph

Timeline

Associate Customer Care Representative

Agricorp
07.2024 - Current

Senior Shift Supervisor

Club Demonstration Services
06.2023 - 07.2024

Sales Associate

Club Demonstration Services
06.2022 - 05.2023

Sales Representative

Primus.ca
03.2022 - 06.2022

Intern

Damodar Valley Corporation
05.2017 - 06.2017

Food Processing Operational Leadership Management - Implementing strategies for optimizing production processes and reducing waste, Food Chemistry and Analysis, Food Microbiology, Sensory Evaluation of Foods, Food Quality Assurance, Food Engineering, Food Safety and Regulations, Advanced Topics in Food Processing

Fanshawe College

Agribusiness Management Diploma - Successfully completed Agribusiness Management coursework, acquiring knowledge in strategic planning, financial management, and sustainable agricultural practices.

Fanshawe College

Agricultural Engineering - In my agricultural engineering course, I've learned how to enhance food processing using technology, sustainability, and resource management. We focused on machinery design, bioprocess optimization, water systems, and environmental principles for food safety and quality.

Sam Higginbottom University of Agricultural Technology and Sciences

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Eunice Hazel Prattipati