EUNICE BEIMERS
Stratford,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
Assistant Manager, Distribution Services
Scotiabank
06.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing functions knowledge and improving customer service skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
Operations Officer
Scotiabank
06.2021 - Current
- Managed new hires Onboarding and employees offboarding requirements and activities
- Monitored and updated employee database on Campus records and OfficeSpace
- Maintained current and compliant financial records, monitor and address variances through detailed analyses
- Investigated and resolved inquiries and complaints directed to Campus Operations within established Service Level Agreement and escalate concerns
- Maintained working knowledge of each department in Campus and ensuring service provided assists departments business/customer activities
- Managed email communications with business lines and assisting with operational and building announcements
- Maintained adequate supply of centralized stationery and coordinate purchase, delivery, and payment of all stationary items in campus
- Tracked and manage centralized invoices related to campus expenses
- Streamlined operational processes by identifying inefficiencies and implementing targeted solutions.
- Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
Accounting Officer
Scotiabank
01.2019 - 05.2021
- Ensured accurate processing, posting and verification of daily accounting transactions
- Identified policy/process non-compliance situations and took necessary steps to correct and/or escalate as required
- Provided guidance and training of other team members
- Investigated and resolved issues/customer complaints raised by branches and partners
- Conducted investigations to resolve exception situations, completed complex adjustments and corrected transactions.
Senior Accounting Clerk
Scotiabank
10.2016 - 01.2019
- Experienced in receiving, sorting, and routing mail to different departments
- Maintained inventory of office supplies and deliver throughout Campus
- Maintained up to date paper and computer-based files and administrative systems
- Contributed to efficiency of the unit by developing and recommending process improvements.
Interpreter English/Spanish
Schaeffler Canada
09.2015 - 10.2016
- Created written translations of messages and documents, providing copies of documents in both languages
- Translated verbal communication in real time.
Law Teacher
UAQ University
01.2012 - 06.2012
Education
Law Degree -
Law School Michoacana University
Morelia, Michoacán06.2003
Bachillerato Diploma -
Colegio De San Nicolás De Hidalgo
Morelia, Michoacan01.1998
Skills
- Champions high-performance environment and contributes to an inclusive work environment
- Maintain active collaboration with Employment Engagement team to create and develop Diversity and Inclusion Initiatives
- Strong Communication skills
- Proven ability to work collaboratively with diverse groups and establish ongoing relationships
- Fluent in English and Spanish
- Proficient in Microsoft Office
- Strong office administration, time management and organizational skills
- Awarded best of the best for years 2017, 2018, 2020 and 2022
- Project Management
- Working ability to manage several priorities simultaneously
- Cost Reduction
- Administration and Reporting
- Operations Management
- Employee Performance Evaluations
Professional Highlights
- Best of the best Recipient in 2017 & 2018 Distribution services and 2020 in Loans and Collections
- Collaborated on the Onboarding training in English/Spanish for the Dominican Republic partnership with the Retail Mortgage and Auto Lending Operations
- Diversity and Inclusion action team leader, partnering with Employee Engagement to develop new initiatives to drive inclusion in Global Operations
- Events coordinator for HOLA Latin Employee Resource Group (ERG).
- Communication committee member for GO WOMXN ERG from February 2021 to January 2022
Timeline
Assistant Manager, Distribution Services
Scotiabank
06.2022 - Current
Operations Officer
Scotiabank
06.2021 - Current
Accounting Officer
Scotiabank
01.2019 - 05.2021
Senior Accounting Clerk
Scotiabank
10.2016 - 01.2019
Interpreter English/Spanish
Schaeffler Canada
09.2015 - 10.2016
Law Teacher
UAQ University
01.2012 - 06.2012
Law Degree -
Law School Michoacana University
Bachillerato Diploma -
Colegio De San Nicolás De Hidalgo
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