Eunice Adiyiah
Saint John,NB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Access Bank
02.2020 - 07.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Agent
Coronation Insurance
01.2017 - 01.2020
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
Post Graduate Diploma - International Business Management
New Brunswick Community College
Saint John, NBBachelor of Arts - Social Sciences
Kwame Nkrumah University of Science And Technology
GhanaSkills
- Account updating
- Data Collection
- Product Knowledge
- Complaint resolution
- Sales expertise
- Product Education
- Information Security
- Active Listening
Additional Information
References
References available upon request.
Timeline
Customer Service Representative
Access Bank
02.2020 - 07.2023
Customer Service Agent
Coronation Insurance
01.2017 - 01.2020
Post Graduate Diploma - International Business Management
New Brunswick Community College
Bachelor of Arts - Social Sciences
Kwame Nkrumah University of Science And Technology
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