Eunice Adefemi
Calgary,Alberta
Summary
Dedicated and experienced professional individual in providing services for sexual abuse survivors. Committed to providing expert guidance and support to sexual violence therapists, while ensuring the provision of effective crisis intervention and comprehensive services to survivors. Proficient in program development, report writing, and delivering trauma-informed care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Intact Insurance
09.2022 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
CLINICAL RESEARCH COORDINATOR
NIGERIA INSTITUTE OF MEDICAL RESAERCH
04.2021 - 05.2022
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Followed informed consent processes and maintained records.
- Excellent communication skills, both verbal and written.
- Developed and maintained service delivery programs that are responsive to client needs and changing soci-political trends.
- Managed time efficiently in order to complete all tasks within deadlines.
PROGRAM LEAD-PSYCHOSOCIAL SUPPORT
CHAMAGNE FOUNDATION
10.2019 - 02.2021
- Supervised and trained case managers to ensure appropriate level of staffing and program delivery.
- Contributed to maintaining a positive and healthy environment for staff and other team members.
- Liaised with other thematic leads to help provide proper linkages and policies across programs.
- Developed and facilitated support groups for survivors of sexual abuse, providing a safe and empowering environment for healing and growth.
- Assisted with program evaluations, monitoring, outcomes and report writing
- Provided crisis support, awareness, advocacy and referrals where needed.
SOCIAL WORK SUPERVISOR
CHAMAGNE FOUNDATION
02.2016 - 09.2019
- Maintained strong relationships with community partners and stakeholders to enhance collaboration and resource sharing.
- Cultivated positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Provided clinical supervision, mentoring, and support to sexual violence therapists, ensuring adherence to best practices and ethical guidelines.
- Provided crisis intervention, guidance and supportive counseling to clients in distress.
- Assisted in the development and enhancement of counseling programs and services to meet the evolving needs of survivors.
- Monitored program performance and outcomes for successful delivery of services.
- Provided leadership, guidance and support to staff members.
- Collaborated with therapists to develop and implement individualized treatment plans for survivors of sexual abuse.
HEALTHCARE ASSISTANT
FOCUS CARE LINK
03.2013 - 10.2013
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Delivered high standard of holistic care to patients to promote equality and dignity.
Education
Master of Science - FOOD SAFETY AND QUALITY MANGAGEMENT
UNIVERSITY OF GREENWICH
MEDWAY KENT, UNITED KINGDOM10.2013
Bachelor of Science - MICROBIOLOGY
BOWEN UNIVERSITY
OSUN STATE, NIGERIA08.2010
Skills
- Program development
- Report writing
- Crisis intervention and counseling
- Research
- Client Needs Assessment
- Patient-Centered Care
- Good Clinical Practice
- Referrals and Networking
- Case Planning and Management
- Staff Supervision
- Life Skills Counseling
- Community Services Coordination
Certification
- First Aid/CPR Certified
- Good Clinical Practice - CITI Program
- Human Subject Research - CITI Program
- Psychological Support Training - APIN Initiatives
- Better Parenting Training - APIN Initiatives
Timeline
Senior Customer Service Representative
Intact Insurance
09.2022 - Current
CLINICAL RESEARCH COORDINATOR
NIGERIA INSTITUTE OF MEDICAL RESAERCH
04.2021 - 05.2022
PROGRAM LEAD-PSYCHOSOCIAL SUPPORT
CHAMAGNE FOUNDATION
10.2019 - 02.2021
SOCIAL WORK SUPERVISOR
CHAMAGNE FOUNDATION
02.2016 - 09.2019
HEALTHCARE ASSISTANT
FOCUS CARE LINK
03.2013 - 10.2013
Master of Science - FOOD SAFETY AND QUALITY MANGAGEMENT
UNIVERSITY OF GREENWICH
Bachelor of Science - MICROBIOLOGY
BOWEN UNIVERSITY
Similar Profiles
Sangeetha ThurairajasingamSangeetha Thurairajasingam
Auto Claim Adjuster at Intact Insurance/Belair InsuranceAuto Claim Adjuster at Intact Insurance/Belair Insurance
Hafsa NasirHafsa Nasir
Personal Lines Underwriting Support Specialist at Intact InsurancePersonal Lines Underwriting Support Specialist at Intact Insurance
Subhashree PanigrahiSubhashree Panigrahi
Customer Service Representative-II at Intact InsuranceCustomer Service Representative-II at Intact Insurance
Andrew LamoureuxAndrew Lamoureux
Senior Customer Service Representative at Intact InsuranceSenior Customer Service Representative at Intact Insurance
Marco MatillaMarco Matilla
Drive-Thru Cashier at Popeyes® Louisana KitchenDrive-Thru Cashier at Popeyes® Louisana Kitchen