Overview
Work History
Education
Skills
Accomplishments
Languages
Associations
Training And Development
Personal Information
Affiliations
Certification
Additional Information
Timeline
Eunice Abossey

Eunice Abossey

Kitchener,Canada

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Manager

W-Moods
01.2019
  • Marketing for general business development and supervising store activities for special promotions/projects
  • Managing all sections of store activities including staff control, training and development, target setting and assessing and appraising staff
  • Ensuring the correct maintenance of available resources and their efficient use
  • Ensure that items in the store are arranged well to ensure easy access through the aisle

Customer Service Representative Intern

Kasapa Telecom Limited now 'Expreso'
01.2007
  • Attending to customer complaints and enquiries
  • Making follow up calls to customers about products and services
  • Keying in subscriber registration details
  • Selling of phones, accessories and prepaid cards
  • Handling and Managing stock
  • Connecting data services for customers and corporate institutions.

Branch Manager

CalBank PLC
02.2022 - 12.2023
  • Marketing for general business development and supervising branch activities for special promotions/projects
  • Managing all sections of branch activities including staff control, training and development, target setting and assessing and appraising staff
  • Preparing annual budget for branch operations
  • Supervising and controlling ancillary staff with the support of the other senior staff of the branch
  • Representing Head Office at Branch level
  • Ensuring the correct maintenance of branch equipment and their efficient use
  • Monitoring of Advances and management of problem loans
  • Managing Credit/Account relationship matters
  • Assessing, approving or rejecting credit requests
  • Submitting daily/weekly Branch Quarterly/Monthly/Yearly Returns/or Reports to Head Office
  • Improving Branch efficiency with cost-effective measures through strategic planning
  • Supervising and directing Branch Banking operation: Domestic and Foreign
  • Ensuring security and fraud prevention
  • Supervising Branch Audits and managing Branch inspections
  • Preparing Branch Reports and Financial Analysis
  • Reviewing of Branch activities and individual targets
  • Liaising with Head Office and other branches on a daily or regular basis to achieve set objectives and targets
  • Any other duty assigned from time to time

Branch Manager

CalBank PLC
05.2020 - 02.2022
  • Marketing for general business development and supervising branch activities for special promotions/projects
  • Managing all sections of branch activities including staff control, training and development, target setting and assessing and appraising staff
  • Preparing annual budget for branch operations
  • Supervising and controlling ancillary staff with the support of the other senior staff of the branch
  • Representing Head Office at Branch level
  • Ensuring the correct maintenance of branch equipment and their efficient use
  • Monitoring of Advances and management of problem loans
  • Managing Credit/Account relationship matters
  • Assessing, approving or rejecting credit requests
  • Submitting daily/weekly Branch Quarterly/Monthly/Yearly Returns/or Reports to Head Office
  • Improving Branch efficiency with cost-effective measures through strategic planning
  • Supervising and directing Branch Banking operation: Domestic and Foreign
  • Ensuring security and fraud prevention
  • Supervising Branch Audits and managing Branch inspections
  • Preparing Branch Reports and Financial Analysis
  • Reviewing of Branch activities and individual targets
  • Liaising with Head Office and other branches on a daily or regular basis to achieve set objectives and targets
  • Any other duty assigned from time to time

Snr. Business Development Officer

CalBank PLC
11.2018 - 05.2020
  • Identify, develop and promote women owned and women managed businesses and activities
  • Facilitate the design and development of specialized products and services to address the financial and business needs of women and women-owned enterprises
  • Identify and organize effort to sensitize and educate women and women entrepreneurs on financial and business literacy
  • Meet with customers to discuss financial needs and make recommendations
  • Deal with and find solutions to customers' complaints and problems
  • Prospect, create, follow up and maintain a target list of potential clients
  • Research and determine potential business prospects and associated risks in the industry sectors within the portfolio and making information available on the intra-bank network.

Relationship Officer

CalBank PLC
01.2009 - 11.2018
  • Maintains a well-developed working knowledge of complete line of Retail products and services
  • Proactively initiates sales of full range of Retail banking products and services to present and potential customers
  • Promotes excellent customer relations by consistently providing premier customer satisfaction
  • Undertakes interim reviews of borrowing facilities and non-borrowing clients
  • Determines key business levels
  • Meets with customers to discuss financial needs and make recommendations
  • Deals with and find solutions to customers' complaints and problems
  • Prospects, creates, follow up and maintains a target list of potential clients
  • Actively work call plans, in partnership with other staff and business partners, with the view to obtaining and retaining business for the Bank
  • Identifies priority customers by accessing their present and potential contributions
  • Gathers all the information needed to prepare and access credit applications
  • Assists in analyzing credit and financial information for processing customer loans and other bank products for customers
  • Researches and determines potential business prospects and associated risks in the industry sectors within the portfolio and making information available on the intra-bank network
  • Manages early warning list of potential problem accounts.

Back Office National Service Personnel

CalBank PLC
01.2007 - 01.2008
  • Clearing cheques daily at Bank of Ghana (BOG)
  • Capturing and preparing cheques for clearing
  • Capturing internal funds transfer transactions in Globus
  • Handling standing order instructions on behalf of clients
  • Regularly investigating and clearing the Branch's outstanding reconciliation issues
  • Undertaking daily call over of previous day's vouchers
  • Assisting the operations' officer to oversee the work of the tellers
  • Assisting the operations' officer in housekeeping of the branch
  • Receiving and paying cash on behalf of clients
  • Capturing cheques on behalf of clients
  • Any other teller-associated functions.

Education

  • Certificate in Cybersecurity, Risk& Governance
  • Diploma in Business and Marketing Strategy (SCQF Level 11)
  • Post Graduate Diploma in Management Studies
  • First Degree in Bachelor of Education Social Science (Economics)

Skills

  • Administrative, Operations and Finance oversight Specialists ready to take new challenges Fluent in English, holding master's degree in business administration I have over 15 years of work experience in Business Development, Sales, Customer care, Credit and Relationship management and operations My recent assignments are Branch Manager, Calbank PLC-Dansoman Branch, Snr Business Development Officer, Women's Banking Unit-CalBank PLC, Relationship Officer, CalBank Limited combined with previous experience with the then KASAPA (now EXPRESSO) Company Limited as a customer service officer, will enable me to hit the ground running in any related managerial position in your organization
  • Time management skills and ability to work under pressure
  • Strong proficiency in business management and operational principles and concepts
  • Excellent project management skills and experience including negotiation, resource management, project management risk, mitigation and relationship management
  • Ability to prioritise and efficiently effectively manage multiple projects in a fast-paced environment
  • Excellent communication skills, ability to break down and articulate complex information to all teams within the organization

Accomplishments

    An Author of the book "Hello Opportunity!A TAP ON YOUR SHOULDER!"

Languages

English
Professional Working
French
Elementary

Associations

  • Association of Business Executive
  • Association of Business Practitioners

Training And Development

  • Cybersecurity
  • Retail Banking sales and Marketing-December,2021
  • Information security-November,2021
  • E-Crime Training and Fraud Awareness-September 2021
  • IT Security Awareness training-2021
  • Customer Service Training on Professionalism-2019
  • Trade Finance Seminar-2019
  • Presentation and Communication Skills-2019
  • Implementation of FATCA-2018
  • Negotiation and Selling Skills-2018
  • Seminar Ghana Immigration Service and Registrar Generals Dept-2017
  • Credit Risk Analysis and Management -Ghana Banking College-2017
  • Financial Statement Analysis-Charted Institute of Bankers Hall-2017
  • Environmental and Social Management Risk-2017
  • KYC and Compliance Workshop-2016
  • Credit Assessment Tools and Technique-Ghana Banking College-2016
  • Fraud Prevention and Anti Money Laundering Workshop-2016
  • Effective loan monitoring -2015
  • Practical Relationship Management -2014
  • Introduction to Banking Operations-2012

Personal Information

Nationality: Ghanaian

Affiliations

A.A.Reading Club

Certification

Cybersecurity,Risk&Governance


Business &Marketing Strategy(SCQF Level 11)


Information Security on Mobile Devices


Information Security-Social Media


Money Laundering,Customer Due Diligence &Identification of Suspicious Activities

Additional Information

TRAVELLING EXPERIENCE

Canada

Germany

United Arab Emirates

Turkey

Serra Leon

Timeline

Branch Manager - CalBank PLC
02.2022 - 12.2023
Branch Manager - CalBank PLC
05.2020 - 02.2022
Store Manager - W-Moods
01.2019
Snr. Business Development Officer - CalBank PLC
11.2018 - 05.2020
Relationship Officer - CalBank PLC
01.2009 - 11.2018
Customer Service Representative Intern - Kasapa Telecom Limited now 'Expreso'
01.2007
Back Office National Service Personnel - CalBank PLC
01.2007 - 01.2008
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Eunice Abossey