EUNEJU LEE
Lakewood
Summary
Proven sales associate at Forever 21, adept in customer service and teamwork, enhanced store performance through strategic sales techniques and exceptional service, fostering customer loyalty and team productivity. Skilled in cash handling and problem-solving, significantly contributing to a positive shopping environment and achieving company goals.
Developed key transferrable skills in fast-paced coffee shop environment, including customer service, teamwork, and time management. Demonstrates strong ability to quickly adapt to new tasks and environments while maintaining high standards of quality and efficiency. Seeking to leverage these skills in new field, ensuring smooth transition and continued professional growth.
Overview
1
1
year of professional experience
Work History
Sales Associate
Forever 21
Cerritos, CA
08.2024 - 12.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Staff
The Coffee Bean & Tea Leaf
Gwangju, South Korea
01.2024 - 04.2024
- Established positive relationships with customers and other staff members.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Supported store success through cross-training in various roles such as cashier, barista, food preparation, and cleaning duties.
- Demonstrated adaptability by quickly learning and implementing new menu items or procedures as required by management or customer demand.
Education
Associate of Science - Public Health
Cypress College
Cypress, CA05-2026
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Accomplishments
- Achieved at least five Name Drop goals per day by completing customer service with accuracy and efficiency.
Languages
Korean
Native or Bilingual
Timeline
Sales Associate
Forever 21
08.2024 - 12.2024
Staff
The Coffee Bean & Tea Leaf
01.2024 - 04.2024
Associate of Science - Public Health
Cypress College