Summary
Overview
Work History
Education
Skills
Languages
Timeline
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EUNBYUL LEE

Burnaby,BC

Summary

Friendly team player dedicated to making delicious coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

KBS JOB
11.2023 - 02.2024
  • Maintained up-to-date knowledge of product and service changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Customer Service Manager

TOSS CX
08.2022 - 10.2023
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Analyzed customer feedback data to identify trends and areas for improvement, driving continuous enhancement of services provided.

Barista

Cafe Schnecke
02.2022 - 07.2022
  • Displayed strong problem-solving abilities when addressing customer complaints or concerns promptly while maintaining professionalism at all times.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.

Barista

Starbucks
08.2021 - 11.2021
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Learned special recipe items and seasonal offerings to best meet customer needs.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.

Education

Diploma - Early Childhood Educator Assistants

Pacific Link College
BC, CA
02.2025

High School Diploma -

Bosun High School
Gwangju, South Korea
02.2018

Skills

  • Exceptional customer service
  • Resolving Complaints
  • Hospitality service expertise
  • Active listener
  • Friendly and outgoing

Languages

Korean
Native or Bilingual

Timeline

Customer Service Representative

KBS JOB
11.2023 - 02.2024

Customer Service Manager

TOSS CX
08.2022 - 10.2023

Barista

Cafe Schnecke
02.2022 - 07.2022

Barista

Starbucks
08.2021 - 11.2021

Diploma - Early Childhood Educator Assistants

Pacific Link College

High School Diploma -

Bosun High School
EUNBYUL LEE