EULALIO ESPITIA
Fresno
Summary
At Melody's Auto Center, I excelled as a Car Salesperson, leveraging my strong negotiation skills and rapport-building ability to close deals effectively and maintain high customer satisfaction. My expertise in sales presentations and negotiation strategies contributed to a significant increase in dealership profits, showcasing my goal-oriented approach and commitment to excellence.
Overview
8
8
years of professional experience
Work History
Car Salesperson
melody's auto center
Riverdale
02.2017 - Current
- Greeted customers and provided product information.
- Created detailed reports of daily sales activities for management review.
- Assisted customers in making informed decisions about the cars they were interested in purchasing.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Adhered to standards of quality and service and industry regulations.
- Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
- Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
- Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
- Maintained customer satisfaction by providing prompt, reliable service.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Provided follow-up customer service after a car sale was completed.
- Followed up with customers to build long-term relationships and successful referrals.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Greeted customers to determine wants or needs.
- Advised customers on financing options and warranties available for their purchase.
- Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
- Analyzed customer needs to make suitable product recommendations and demonstrations.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Answered customer inquiries regarding product features, pricing, and availability.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
MEXICO
Mexico, ME06-1984
Skills
- Closing deals
- Cold calling
- Sales presentations
- Persuasion techniques
- Strong negotiation
- Building rapport
- Negotiation and sales strategy
- Warranty requirements
- Vehicle auctions
- Test drives
- Upselling strategies
- Pre-owned vehicles
- Goal oriented
- Schedule management
- Issue resolution
- Contract preparation
Languages
Spanish
Professional
Timeline
Car Salesperson
melody's auto center
02.2017 - Current
High School Diploma -
MEXICO
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