Summary
Overview
Work History
Education
Skills
Timeline
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EULALIA DE GUZMAN

Fox Creek

Summary

Dynamic and detail-oriented professional with extensive experience as a Front Desk Receptionist at Comfort Inn Hotel. Proven track record in enhancing guest satisfaction through exceptional client support and effective time management. Skilled in managing sensitive information and streamlining operations, contributing to a high percentage of repeat guests and positive reviews.

Overview

19
19
years of professional experience

Work History

Front Desk Receptionist

Comfort Inn Hotel
07.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
  • Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
  • Maintained an organized front desk area that contributed to smooth operations and professional appearance.
  • Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
  • Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
  • Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
  • Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.

SECRETARY CUM RECEPTIONIST

Isam Kabbani Group of Companies
04.2006 - 07.2022
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Maintained electronic filing systems and categorized documents.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Improved office workflow by redesigning document submission process.
  • Streamlined invoice processing, improving accuracy and efficiency of financial operations.
  • Provided comprehensive support to new staff, facilitating faster integration into team.
  • Developed and maintained comprehensive database for tracking project deadlines, improving team productivity.
  • Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
  • Assisted in preparing detailed reports for management, enabling informed decision-making.
  • Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
  • Facilitated inter-departmental communication to ensure all parties were informed of key updates.
  • Supported project management activities, contributing to timely completion of key initiatives.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Improved document management with introduction of new digital archiving system.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Education

Associate of Arts - Dental Hygiene

Centro Escolar University
Manila, Philippines
03-1995

Skills

  • Client support
  • Detail-oriented approach
  • Effective time management

Timeline

Front Desk Receptionist

Comfort Inn Hotel
07.2024 - Current

SECRETARY CUM RECEPTIONIST

Isam Kabbani Group of Companies
04.2006 - 07.2022

Associate of Arts - Dental Hygiene

Centro Escolar University

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EULALIA DE GUZMAN