Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Eugenio Pagnotta

Toronto

Summary

Customer-focused professional with diverse experience across retail, financial services, administration, and political campaigns. Proven ability to handle high-value transactions, perform audits, manage cash, and deliver exceptional customer service in fast-paced environments. Strong communication skills in English, Portuguese, and Spanish. Adept at supporting team operations, meeting sales targets, and upholding company policies. Experienced in administrative tasks, point-of-sale systems, and client engagement across industries including luxury retail, currency exchange, and community outreach.

Overview

3
3
years of professional experience

Work History

Audit Assistant

Holt Renfrew & Co.
11.2023 - 09.2024
  • Monitored the implementation of recommended processes and controls to ensure compliance and improvement.
    Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
  • Facilitated communication between the audit team and client management to ensure clear understanding of audit
    objectives and findings.

Forex Trader

ICE Currency Exchange
01.2023 - 08.2023
  • Performed transactional and operational tasks through knowledge of bank procedures and products.
  • Processed wire transfers for customers both domestically and internationally.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Provided exceptional customer service while accurately processing routine transactions.


Recycler

Value Village Thrift Stores
01.2022 - 01.2023
  • Reduced waste contamination by conducting thorough inspections of incoming materials.
  • Ensured timely completion of daily tasks by effectively managing time and prioritizing workload based on deadlines.
  • Dismounted and remounted trucks according to strict safety standards and schedules.
  • Regularly compressed collected refuse and recyclables to maximize vehicle storage capacity.

Grocery Clerk

Nosso Talho
09.2021 - 12.2021
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
  • Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.

Education

High School Diploma -

St. Oscar Romero Catholic Secondary School
99 Humber Blvd South
06-2021

Skills

  • Customer assistance
  • Money handling
  • Order taking
  • Data entry
  • POS systems
  • Multitasking and organization

Languages

English
Portuguese
Italian
Spanish

Timeline

Audit Assistant

Holt Renfrew & Co.
11.2023 - 09.2024

Forex Trader

ICE Currency Exchange
01.2023 - 08.2023

Recycler

Value Village Thrift Stores
01.2022 - 01.2023

Grocery Clerk

Nosso Talho
09.2021 - 12.2021

High School Diploma -

St. Oscar Romero Catholic Secondary School

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Eugenio Pagnotta