Eugenio Pagnotta
Toronto
Summary
Customer-focused professional with diverse experience across retail, financial services, administration, and political campaigns. Proven ability to handle high-value transactions, perform audits, manage cash, and deliver exceptional customer service in fast-paced environments. Strong communication skills in English, Portuguese, and Spanish. Adept at supporting team operations, meeting sales targets, and upholding company policies. Experienced in administrative tasks, point-of-sale systems, and client engagement across industries including luxury retail, currency exchange, and community outreach.
Overview
3
3
years of professional experience
Work History
Audit Assistant
Holt Renfrew & Co.
2023.11 - 2024.09
- Monitored the implementation of recommended processes and controls to ensure compliance and improvement.
Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances. - Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Facilitated communication between the audit team and client management to ensure clear understanding of audit
objectives and findings.
Forex Trader
ICE Currency Exchange
2023.01 - 2023.08
- Performed transactional and operational tasks through knowledge of bank procedures and products.
- Processed wire transfers for customers both domestically and internationally.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Provided exceptional customer service while accurately processing routine transactions.
Recycler
Value Village Thrift Stores
2022.01 - 2023.01
- Reduced waste contamination by conducting thorough inspections of incoming materials.
- Ensured timely completion of daily tasks by effectively managing time and prioritizing workload based on deadlines.
- Dismounted and remounted trucks according to strict safety standards and schedules.
- Regularly compressed collected refuse and recyclables to maximize vehicle storage capacity.
Grocery Clerk
Nosso Talho
2021.09 - 2021.12
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Consistently met or exceeded performance goals by maintaining high standards of efficiency, productivity, and customer service.
Education
High School Diploma -
St. Oscar Romero Catholic Secondary School
99 Humber Blvd South2021-06
Skills
- Customer assistance
- Money handling
- Order taking
- Data entry
- POS systems
- Multitasking and organization
Languages
English
Portuguese
Italian
Spanish
Timeline
Audit Assistant
Holt Renfrew & Co.
2023.11 - 2024.09
Forex Trader
ICE Currency Exchange
2023.01 - 2023.08
Recycler
Value Village Thrift Stores
2022.01 - 2023.01
Grocery Clerk
Nosso Talho
2021.09 - 2021.12
High School Diploma -
St. Oscar Romero Catholic Secondary School